Customer & Sales Operations Manager – Raleigh, NC
Join a global industry leader and transform how customers experience world‑class service.
Jobot Job is hosted by: Robert Donohue. Apply with your resume by clicking the “Apply Now” button.
Salary: $80,000 - $120,000 per year.
Company Overview We are a global leader in industrial and manufacturing technologies, delivering cutting‑edge solutions that power essential industries from pulp & paper to metals and advanced automation.
Why Join Us?
Competitive compensation package
Comprehensive benefits, including health, dental, vision, and retirement plans
Career growth: Work directly with senior leadership (including the VP of Sales) to shape customer service strategy and modernize workflows.
Technology‑driven environment: Contribute to the rollout of a new internal CRM and leverage ERP (SAP) systems to streamline processes and performance.
A collaborative environment that values innovation, service excellence, and customer satisfaction.
Travel opportunities throughout your assigned territory with expenses fully covered.
Job Details As the Customer & Sales Operations Manager, you will oversee a team of six supporting the sales organization and frontline customers to ensure accurate order processing, inventory control, and top‑tier customer experience. This role is ideal for a proven operations or customer service leader who thrives on improving systems, motivating teams, and building cross‑departmental alignment.
Key Responsibilities
Team leadership: Manage, coach, and develop a team of customer service professionals; run 1:1s, set goals, and conduct performance reviews.
Order management: Oversee full order‑to‑invoice lifecycle — processing, confirmations, returns, credits, and issue escalation.
Inventory oversight: Partner with Sales and warehouse teams to maintain inventory accuracy and eliminate shortages or excess stock.
Customer engagement: Act as the escalation point for complex issues, pricing exceptions, and high‑priority customer needs.
Process improvement: Identify and implement process enhancements that increase efficiency and improve the customer journey.
Cross‑functional collaboration: Work closely with Sales, Corporate Accounts, Finance, and Logistics to ensure alignment across the order lifecycle.
Systems & reporting: Maintain data integrity in CRM and ERP systems; prepare reports and dashboards to track performance and KPIs.
Qualifications
5+ years in customer service, order management, or sales operations leadership.
Proven success leading teams and improving processes in a fast‑paced environment.
Experience with CRM systems and ERP platforms (SAP preferred).
Strong communication, analytical, and problem‑solving skills.
Familiarity with logistics and domestic order flow (international experience a plus).
French language skills are a bonus.
Compensation & Details Salary Range: $85K–$120K (depending on experience)
Location: Raleigh, NC — In‑office position
Reports to: Vice President, Sales
Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
#J-18808-Ljbffr
Jobot Job is hosted by: Robert Donohue. Apply with your resume by clicking the “Apply Now” button.
Salary: $80,000 - $120,000 per year.
Company Overview We are a global leader in industrial and manufacturing technologies, delivering cutting‑edge solutions that power essential industries from pulp & paper to metals and advanced automation.
Why Join Us?
Competitive compensation package
Comprehensive benefits, including health, dental, vision, and retirement plans
Career growth: Work directly with senior leadership (including the VP of Sales) to shape customer service strategy and modernize workflows.
Technology‑driven environment: Contribute to the rollout of a new internal CRM and leverage ERP (SAP) systems to streamline processes and performance.
A collaborative environment that values innovation, service excellence, and customer satisfaction.
Travel opportunities throughout your assigned territory with expenses fully covered.
Job Details As the Customer & Sales Operations Manager, you will oversee a team of six supporting the sales organization and frontline customers to ensure accurate order processing, inventory control, and top‑tier customer experience. This role is ideal for a proven operations or customer service leader who thrives on improving systems, motivating teams, and building cross‑departmental alignment.
Key Responsibilities
Team leadership: Manage, coach, and develop a team of customer service professionals; run 1:1s, set goals, and conduct performance reviews.
Order management: Oversee full order‑to‑invoice lifecycle — processing, confirmations, returns, credits, and issue escalation.
Inventory oversight: Partner with Sales and warehouse teams to maintain inventory accuracy and eliminate shortages or excess stock.
Customer engagement: Act as the escalation point for complex issues, pricing exceptions, and high‑priority customer needs.
Process improvement: Identify and implement process enhancements that increase efficiency and improve the customer journey.
Cross‑functional collaboration: Work closely with Sales, Corporate Accounts, Finance, and Logistics to ensure alignment across the order lifecycle.
Systems & reporting: Maintain data integrity in CRM and ERP systems; prepare reports and dashboards to track performance and KPIs.
Qualifications
5+ years in customer service, order management, or sales operations leadership.
Proven success leading teams and improving processes in a fast‑paced environment.
Experience with CRM systems and ERP platforms (SAP preferred).
Strong communication, analytical, and problem‑solving skills.
Familiarity with logistics and domestic order flow (international experience a plus).
French language skills are a bonus.
Compensation & Details Salary Range: $85K–$120K (depending on experience)
Location: Raleigh, NC — In‑office position
Reports to: Vice President, Sales
Equal Opportunity Employer Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
#J-18808-Ljbffr