FAMLI Technical Account Relationship Manager.
State of Colorado, Denver, Colorado, United States, 80285
Overview
THIS POSITION IS OPEN TO CURRENT COLORADO RESIDENTS ONLY
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON FEBRUARY 11, 2025.
This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner.
We are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits :
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program
Our agency website: Colorado Department of Labor and Employment
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
SAVE THE DATE: 9 AM ON FEBRUARY 24, 2026 closing on MARCH 3, 2026 at 11:59 PM.
Description Of Job The salary range for this position is:
$28.30 - $41.84 Hourly
$2,264.31 - $3,347.20 Biweekly
$4,906.00 - $7,252.27 Monthly
The ESPI Employer Integrity Partners team administers the employer participation and integrity functions of the FAMLI Program in accordance with the FAMLI Act and its implementing regulations. They enforce compliance with state law and regulations to ensure the integrity of the FAMLI Program and solvency of the FAMLI Trust Fund. The work unit is responsible for monitoring employer registration and account maintenance, managing relationships with third-party administrators and large employers, and ensuring employers pay their fair share of premiums by reviewing reported nationwide employee headcounts. The unit will also build proactive relationships with employers and their representatives to reduce the number and value of employer delinquencies.
Position exists to provide support to large employers and third-party administrators (TPAs) with policies regarding employer liability; to assist employers in understanding FAMLI statutes, regulations, and compliance in filing quarterly wage reports and making premium payments; establish, maintain, and terminate employer accounts; identify delinquent wage reports and premium balances and pursue collections; process refunds and reimbursements; and educate and instruct employers in their responsibilities and legal rights while protecting the interests of the Division in accordance with the Colorado Revised Statutes, Colorado Code of Regulations, and Division policies and procedures. Position serves as the primary point of contact for assigned Employer and TPA accounts for all aspects of employer account maintenance, including troubleshooting interactions with the MyFAMLI+ Employer Portal.
Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights Job code: H6N3XX LABOR/EMPLOYMENT SPECIALIST II
Minimum Qualifications
Five (5) years of relevant experience in an occupation related to the work assigned to this position
OR a combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years
Preferred Qualifications
Experience working in Banking, Finance, and legal fields, business management
Experience with Salesforce
Experience with large volume relationship management
Experience in acting as a liaison between two interested parties
Experience with process improvement, using data-driven analysis to support enhancement recommendations
Demonstrated knowledge of FAMLI rules and regulations
Required Competencies
Judgment and decision making
Strong oral and written communication skills
Strong collaboration skills
Customer service skills involving email and phone communications
Strong problem solving and conflict resolution skills
Highly adaptable
Attention to detail
Solution Oriented
Conditions Of Employment
Must be a current Colorado resident at time of application
You must pass a thorough background check prior to employment which will include the E-Verify Process
Appeal Rights
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. You may file a written appeal with the State Personnel Director. The appeal process is detailed in the Colorado rules and regulations.
Supplemental Information
For questions regarding this recruitment, please contact: maria.ramirez@state.co.us
Minimum Qualification Screening
A Human Resources Analyst will review the online application to determine whether you meet the minimum qualifications. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.
Comparative Analysis Process – Structured Application Review & Exam
After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. Document thoroughly in your online application the education, experience, and qualifications as outlined in the job announcement. Answer supplemental questions completely and thoughtfully.
Equal Opportunity
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State is an equal opportunity employer. The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations upon request.
Salary statements are subject to a comprehensive salary analysis taking into account education and experience and other factors.
#J-18808-Ljbffr
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON FEBRUARY 11, 2025.
This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner.
We are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits :
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program
Our agency website: Colorado Department of Labor and Employment
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
SAVE THE DATE: 9 AM ON FEBRUARY 24, 2026 closing on MARCH 3, 2026 at 11:59 PM.
Description Of Job The salary range for this position is:
$28.30 - $41.84 Hourly
$2,264.31 - $3,347.20 Biweekly
$4,906.00 - $7,252.27 Monthly
The ESPI Employer Integrity Partners team administers the employer participation and integrity functions of the FAMLI Program in accordance with the FAMLI Act and its implementing regulations. They enforce compliance with state law and regulations to ensure the integrity of the FAMLI Program and solvency of the FAMLI Trust Fund. The work unit is responsible for monitoring employer registration and account maintenance, managing relationships with third-party administrators and large employers, and ensuring employers pay their fair share of premiums by reviewing reported nationwide employee headcounts. The unit will also build proactive relationships with employers and their representatives to reduce the number and value of employer delinquencies.
Position exists to provide support to large employers and third-party administrators (TPAs) with policies regarding employer liability; to assist employers in understanding FAMLI statutes, regulations, and compliance in filing quarterly wage reports and making premium payments; establish, maintain, and terminate employer accounts; identify delinquent wage reports and premium balances and pursue collections; process refunds and reimbursements; and educate and instruct employers in their responsibilities and legal rights while protecting the interests of the Division in accordance with the Colorado Revised Statutes, Colorado Code of Regulations, and Division policies and procedures. Position serves as the primary point of contact for assigned Employer and TPA accounts for all aspects of employer account maintenance, including troubleshooting interactions with the MyFAMLI+ Employer Portal.
Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights Job code: H6N3XX LABOR/EMPLOYMENT SPECIALIST II
Minimum Qualifications
Five (5) years of relevant experience in an occupation related to the work assigned to this position
OR a combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years
Preferred Qualifications
Experience working in Banking, Finance, and legal fields, business management
Experience with Salesforce
Experience with large volume relationship management
Experience in acting as a liaison between two interested parties
Experience with process improvement, using data-driven analysis to support enhancement recommendations
Demonstrated knowledge of FAMLI rules and regulations
Required Competencies
Judgment and decision making
Strong oral and written communication skills
Strong collaboration skills
Customer service skills involving email and phone communications
Strong problem solving and conflict resolution skills
Highly adaptable
Attention to detail
Solution Oriented
Conditions Of Employment
Must be a current Colorado resident at time of application
You must pass a thorough background check prior to employment which will include the E-Verify Process
Appeal Rights
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. You may file a written appeal with the State Personnel Director. The appeal process is detailed in the Colorado rules and regulations.
Supplemental Information
For questions regarding this recruitment, please contact: maria.ramirez@state.co.us
Minimum Qualification Screening
A Human Resources Analyst will review the online application to determine whether you meet the minimum qualifications. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application. CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.
Comparative Analysis Process – Structured Application Review & Exam
After minimum qualification screening, there will be an online exam covering Microsoft Office Suite, Google Workspace, and other basic support competencies. Document thoroughly in your online application the education, experience, and qualifications as outlined in the job announcement. Answer supplemental questions completely and thoughtfully.
Equal Opportunity
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State is an equal opportunity employer. The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations upon request.
Salary statements are subject to a comprehensive salary analysis taking into account education and experience and other factors.
#J-18808-Ljbffr