Dolce & Gabbana, a leader in the world of luxury fashion, through its in-house Beauty Division, offers an exceptional career opportunity for an
IT Help Desk Analyst
to support our growing US operations. This role is essential to ensuring seamless day-to-day technology support across corporate, retail, and field teams, enabling business continuity and operational excellence. Role Overview
The IT Help Desk Analyst is responsible for providing
first-level and second-level technical support
to internal users. This role serves as the primary point of contact for IT-related issues, ensuring timely resolution, clear communication, and a high-quality user experience aligned with Dolce & Gabbana Beauty standards. Main Responsibilities
User Support & Incident Management Serve as the first point of contact for IT support requests via, email, phone, or chat. Troubleshoot and resolve hardware, software, network, and access-related issues. Provide support for laptops, desktops, mobile devices, printers, and peripherals. Escalate complex issues to appropriate IT teams while ensuring proper follow-up. Systems & Access Management Manage user accounts, permissions, and access for systems such as Microsoft 365, Outlook, Teams, Azure, Active Directory and internal tools. Support onboarding and offboarding processes, including equipment setup and system access. Maintain accurate documentation of user requests, resolutions, and IT procedures. Application & Platform Support Support business applications and tools used across the organization. Assist users with software installations, updates, and troubleshooting. Coordinate with vendors and external service providers when required. Asset & Inventory Management Track and manage IT assets, including hardware inventory and software licenses. Support device provisioning, replacements, and returns. Ensure compliance with internal IT policies and security standards. Identify recurring issues and propose solutions to improve IT service efficiency. Contribute to the creation and maintenance of knowledge base articles and user guides. Support IT projects and system upgrades as needed. Strong customer-service mindset with excellent communication skills. Ability to troubleshoot technical issues methodically and efficiently. Highly organized, detail-oriented, and capable of managing multiple requests simultaneously. Proactive, adaptable, and able to work independently and collaboratively. Qualifications
Bachelor’s degree or currently pursuing in Information Technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in an IT Help Desk or Technical Support role. Hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint). Familiarity with Windows and macOS environments. Experience with ticketing systems and IT service management tools. Knowledge of basic networking concepts (LAN/WAN, Wi-Fi). Retail or multi-location environment experience is a plus.
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IT Help Desk Analyst
to support our growing US operations. This role is essential to ensuring seamless day-to-day technology support across corporate, retail, and field teams, enabling business continuity and operational excellence. Role Overview
The IT Help Desk Analyst is responsible for providing
first-level and second-level technical support
to internal users. This role serves as the primary point of contact for IT-related issues, ensuring timely resolution, clear communication, and a high-quality user experience aligned with Dolce & Gabbana Beauty standards. Main Responsibilities
User Support & Incident Management Serve as the first point of contact for IT support requests via, email, phone, or chat. Troubleshoot and resolve hardware, software, network, and access-related issues. Provide support for laptops, desktops, mobile devices, printers, and peripherals. Escalate complex issues to appropriate IT teams while ensuring proper follow-up. Systems & Access Management Manage user accounts, permissions, and access for systems such as Microsoft 365, Outlook, Teams, Azure, Active Directory and internal tools. Support onboarding and offboarding processes, including equipment setup and system access. Maintain accurate documentation of user requests, resolutions, and IT procedures. Application & Platform Support Support business applications and tools used across the organization. Assist users with software installations, updates, and troubleshooting. Coordinate with vendors and external service providers when required. Asset & Inventory Management Track and manage IT assets, including hardware inventory and software licenses. Support device provisioning, replacements, and returns. Ensure compliance with internal IT policies and security standards. Identify recurring issues and propose solutions to improve IT service efficiency. Contribute to the creation and maintenance of knowledge base articles and user guides. Support IT projects and system upgrades as needed. Strong customer-service mindset with excellent communication skills. Ability to troubleshoot technical issues methodically and efficiently. Highly organized, detail-oriented, and capable of managing multiple requests simultaneously. Proactive, adaptable, and able to work independently and collaboratively. Qualifications
Bachelor’s degree or currently pursuing in Information Technology, Computer Science, or a related field (or equivalent experience). 2+ years of experience in an IT Help Desk or Technical Support role. Hands-on experience supporting Microsoft 365 (Outlook, Teams, SharePoint). Familiarity with Windows and macOS environments. Experience with ticketing systems and IT service management tools. Knowledge of basic networking concepts (LAN/WAN, Wi-Fi). Retail or multi-location environment experience is a plus.
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