Assistant Guest Relations Manager

The Assistant Manager, Guest Relations is responsible for supporting the daily operations of the Guest Relations department and ensuring that all Elite and VIP guests receive the highest level of personalized service throughout their stay. This position plays a key leadership role in coordinating cross‑departmental communication, managing pre‑arrival planning, and maintaining service consistency in line with Four Seasons and Forbes standards. Minimum of 2–3 years of experience in luxury hospitality, preferably in Guest Relations, Concierge, or Front Office leadership. Demonstrated ability to lead teams and manage daily operations. Strong communication, organizational, and problem‑solving skills.Proficiency with Opera, Golden, CORE, Microsoft Office Suite, KEY and internal hotel systems.Ability to work flexible schedules, including weekends, holidays, and varied shifts.* High degree of professionalism, emotional intelligence, and discretion when handling confidential guest information.**What We Offer*** Compensation: $65,000 - $75,000* Energizing Employee Culture where you are encouraged to be your true self!* Comprehensive learning and development programs to help you master your craft.* Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay* 401(k) Retirement Plan including Employer Matching Program* Inclusive and diverse employee engagement & recognition events all year-round.* Exclusive discount and travel programs with Four Seasons* Complimentary Dry Cleaning for Employee Uniforms & Employee Meals* And so much more!**Schedule & Hours*** **Start Date: April*** Full Time* Flexibility to work early mornings, evenings, weekends and holidays.**Candidates must have valid work authorization for the U.S.***Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.****Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below:***Instagram: @FSChicagoTwitter: @FSChicagoFacebook:Career Opportunities:LinkedIn:Learn More About Who We Are: If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2153.Don’t miss this opportunity to be part of our award winning team, while developing your career with the world’s leading luxury hotel company!

We look forward to receiving your application!Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf**Physical Requirements**Ability to stand and walk for extended periods. Ability to lift and transport items up to 25 pounds as needed for amenities or event setups. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done. #J-18808-Ljbffr