Job Description
Position Summary: The Inside Sales Representative will report to the NY Branch Manager and work closely with the Aftermarket Sales Manager to accomplish annual aftermarket sales goals. This position focuses on providing responsive customer service, accurate quotations, efficient order management, and warranty claim processing while maintaining strong communication with customers, the factory, vendors, and internal teams. This is a semi-hybrid role, with the expectation of being in the office 4 days per week, 1 day remote and spending approximately 15–20% of total time in the field.
The ideal candidate will be organized, technically inclined, and capable of managing and reprioritizing tasks in a dynamic environment. The incumbent should be a friendly, proactive and effective communicator who can establish clear expectations with customers, manage multiple responsibilities, and contribute to building strong and lasting relationships. They should be customer-oriented, fast learners, and willing to learn on the job.
Key Responsibilities Quoting & Opportunity Management
Prepare and issue quotes for aftermarket parts.
Enter and track all opportunities in the CRM system.
Follow up on quotations to determine status and close open opportunities.
Order Handling & Customer Communication
Respond to customer inquiries regarding new and existing orders.
Provide updates on order status, tracking, and delivery schedules.
Ensure that orders are processed and fulfilled in line with quoted lead times.
Plant, Vendor & Operations Coordination
Maintain close communication with the manufacturing plant and vendor(s) to confirm lead times, address obstacles, and resolve delays.
Monitor open orders to ensure timely delivery and elevate issues when needed.
Sales Collaboration, Warranty & Project Support
Work in tandem with the NY Sales team to drive territory sales efforts.
Participate in customer site visits and inspections (approx. 15–20% of time).
Assist with outside sales activities by documenting opportunities and ensuring smooth follow-up.
Process warranty claims in collaboration with the NY Sales team ensuring accurate documentation and timely resolution.
Provide backup for office project administrator, including handling submittals, order management and scheduling office technician.
Physical Requirements
Ability to climb ladders and work at heights during site visits.
Comfortable working on rooftops and cooling towers.
Ability to lift up to 20 lbs.
Qualifications
Trade school minimum. Bachelor’s degree preferred, ideally in Engineering, Business, or related field.
Prior experience in sales support, customer service, or order management required.
Experience using SAP.
Knowledge of HVAC systems, cooling towers, or industrial equipment is a plus but not required.
Strong organizational skills with attention to detail and follow-through.
Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with ERP/CRM systems a plus.
Strong communication skills, both written and verbal.
Compensation & Benefits
Competitive base salary.
Comprehensive healthcare package including medical, dental, and vision coverage.
401(k) plan with company match.
Quarterly bonus eligibility based on meeting aftermarket sales goals.
Potential commission on filtration units parts sales.
Work Environment
Hybrid schedule: in-office 4 days per week and 1 day remote work. Full attendance required for the first 3 to 6 months.
Local travel within NYC and surrounding boroughs (15–20% of time).
Combination of office and field environments; occasional exposure to noise, heat, and weather conditions.
Company Description At SPX Corporation, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX Corporation’s benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
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The ideal candidate will be organized, technically inclined, and capable of managing and reprioritizing tasks in a dynamic environment. The incumbent should be a friendly, proactive and effective communicator who can establish clear expectations with customers, manage multiple responsibilities, and contribute to building strong and lasting relationships. They should be customer-oriented, fast learners, and willing to learn on the job.
Key Responsibilities Quoting & Opportunity Management
Prepare and issue quotes for aftermarket parts.
Enter and track all opportunities in the CRM system.
Follow up on quotations to determine status and close open opportunities.
Order Handling & Customer Communication
Respond to customer inquiries regarding new and existing orders.
Provide updates on order status, tracking, and delivery schedules.
Ensure that orders are processed and fulfilled in line with quoted lead times.
Plant, Vendor & Operations Coordination
Maintain close communication with the manufacturing plant and vendor(s) to confirm lead times, address obstacles, and resolve delays.
Monitor open orders to ensure timely delivery and elevate issues when needed.
Sales Collaboration, Warranty & Project Support
Work in tandem with the NY Sales team to drive territory sales efforts.
Participate in customer site visits and inspections (approx. 15–20% of time).
Assist with outside sales activities by documenting opportunities and ensuring smooth follow-up.
Process warranty claims in collaboration with the NY Sales team ensuring accurate documentation and timely resolution.
Provide backup for office project administrator, including handling submittals, order management and scheduling office technician.
Physical Requirements
Ability to climb ladders and work at heights during site visits.
Comfortable working on rooftops and cooling towers.
Ability to lift up to 20 lbs.
Qualifications
Trade school minimum. Bachelor’s degree preferred, ideally in Engineering, Business, or related field.
Prior experience in sales support, customer service, or order management required.
Experience using SAP.
Knowledge of HVAC systems, cooling towers, or industrial equipment is a plus but not required.
Strong organizational skills with attention to detail and follow-through.
Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with ERP/CRM systems a plus.
Strong communication skills, both written and verbal.
Compensation & Benefits
Competitive base salary.
Comprehensive healthcare package including medical, dental, and vision coverage.
401(k) plan with company match.
Quarterly bonus eligibility based on meeting aftermarket sales goals.
Potential commission on filtration units parts sales.
Work Environment
Hybrid schedule: in-office 4 days per week and 1 day remote work. Full attendance required for the first 3 to 6 months.
Local travel within NYC and surrounding boroughs (15–20% of time).
Combination of office and field environments; occasional exposure to noise, heat, and weather conditions.
Company Description At SPX Corporation, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX Corporation’s benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.
We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
#J-18808-Ljbffr