Dealer Account Manager.
Westlake Services, LLC, Agoura Hills, California, United States, 91375
DEALER ACCOUNT MANAGER– MERCHANT SERVICES
Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group
companies. With assets over $20 billion combined, the Hankey Group has a 50‑year
track record of being an innovator in the automobile and finance industries led
by our companies Westlake Financial, Nowcom and many others.
Based out of our Agoura Hills and Los Angeles offices, NowPay is a full-service registered ISO/MSP that offers merchant services, business software and various other payment technology solutions that intend to help our clients operate effectively. We are driven to continuously develop new products and services to solve the ever‑expanding need of small, medium and large businesses to connect with financial institutions and consumers. Our company conducts merchant underwriting, risk, onboarding and support in‑house.
RESPONSIBILITIES We are searching for someone with a go‑getter attitude who’s willing to wear a few hats to join our growing company. The ideal candidate will have a passion for sales and strive to exceed sales goals. Furthermore, this candidate will provide support to our merchants. The responsibilities for this role are as follows:
SALES
Contact mostly warm leads to sell NowPay’s payment processing services which include merchant accounts for credit, debit and ACH processing as well as a variety of hardware and software. Some cold calling.
Analyze merchant statements, pricing, hardware, and software to determine business needs and offer appropriate products and services.
Prepare and present sales presentations and proposals to prospective merchants.
Prepare merchant agreements.
Effectively explain cost‑saving solutions to business owners.
Build business relationships with current merchants.
Manage sales pipeline and update records accordingly.
Effectively explain cost‑saving solutions to merchants.
Maintain integrity and honesty throughout the sales process through full disclosure of rates and fees.
Collect any required documentation for underwriting purposes.
Assist merchants through the boarding and activation process.
Partner with our operations team to ensure a seamless transition.
SUPPORT
Assist existing merchants through email and phone.
Respond to incoming merchant inquiries quickly, proficiently, and professionally while meeting specific quality expectations.
Answer merchant questions relating to transaction history, rates/fees, statements, deposits, etc. as well as troubleshooting technical questions relating to hardware and software.
Thoroughly describe and document merchant support results.
Assist with the programming and installation of equipment and services for merchants.
Assist management when any other operational and sales needs that may be required to help continue grow the business.
EXPERIENCE AND QUALIFICATIONS
Sales and customer service experience required.
Ability to navigate through a start‑up company environment.
Excellent verbal and written communications, presentation, interpersonal skills, customer orientation, team interaction, problem solving, and multi‑tasking skills required.
Proven track record of meeting and exceeding sales targets.
Proficient in using Microsoft Office Suite and other sales tool.
Understanding of card brand rules and regulations a plus.
What’s the expected pay for this role?
$40,000 – $63,000. This pay is inclusive of hourly pay plus bonus.
The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.
What do we offer?
Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacation Days
Paid Sick days
Paid holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet – pay advance
ACKNOWLEDGMENTS We will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and /or interview process should notify a representative of the organization.
#NowpayJob
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Based out of our Agoura Hills and Los Angeles offices, NowPay is a full-service registered ISO/MSP that offers merchant services, business software and various other payment technology solutions that intend to help our clients operate effectively. We are driven to continuously develop new products and services to solve the ever‑expanding need of small, medium and large businesses to connect with financial institutions and consumers. Our company conducts merchant underwriting, risk, onboarding and support in‑house.
RESPONSIBILITIES We are searching for someone with a go‑getter attitude who’s willing to wear a few hats to join our growing company. The ideal candidate will have a passion for sales and strive to exceed sales goals. Furthermore, this candidate will provide support to our merchants. The responsibilities for this role are as follows:
SALES
Contact mostly warm leads to sell NowPay’s payment processing services which include merchant accounts for credit, debit and ACH processing as well as a variety of hardware and software. Some cold calling.
Analyze merchant statements, pricing, hardware, and software to determine business needs and offer appropriate products and services.
Prepare and present sales presentations and proposals to prospective merchants.
Prepare merchant agreements.
Effectively explain cost‑saving solutions to business owners.
Build business relationships with current merchants.
Manage sales pipeline and update records accordingly.
Effectively explain cost‑saving solutions to merchants.
Maintain integrity and honesty throughout the sales process through full disclosure of rates and fees.
Collect any required documentation for underwriting purposes.
Assist merchants through the boarding and activation process.
Partner with our operations team to ensure a seamless transition.
SUPPORT
Assist existing merchants through email and phone.
Respond to incoming merchant inquiries quickly, proficiently, and professionally while meeting specific quality expectations.
Answer merchant questions relating to transaction history, rates/fees, statements, deposits, etc. as well as troubleshooting technical questions relating to hardware and software.
Thoroughly describe and document merchant support results.
Assist with the programming and installation of equipment and services for merchants.
Assist management when any other operational and sales needs that may be required to help continue grow the business.
EXPERIENCE AND QUALIFICATIONS
Sales and customer service experience required.
Ability to navigate through a start‑up company environment.
Excellent verbal and written communications, presentation, interpersonal skills, customer orientation, team interaction, problem solving, and multi‑tasking skills required.
Proven track record of meeting and exceeding sales targets.
Proficient in using Microsoft Office Suite and other sales tool.
Understanding of card brand rules and regulations a plus.
What’s the expected pay for this role?
$40,000 – $63,000. This pay is inclusive of hourly pay plus bonus.
The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.
What do we offer?
Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacation Days
Paid Sick days
Paid holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet – pay advance
ACKNOWLEDGMENTS We will consider for employment all qualified applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and /or interview process should notify a representative of the organization.
#NowpayJob
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr