Advanced Customer Service Representative

Argo Group and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Brookfield Wealth Solutions, a leading provider of wealth and insurance solutions. Argo and Farm Family collaborate with agents and brokers to deliver tailored insurance solutions for niche markets, ensuring businesses can thrive. Job Overview The Advanced Customer Service Representative will encompass all responsibilities of the Customer Service Representative I while taking on additional duties that enhance team performance and customer satisfaction. Key Responsibilities: Act as a mentor and support for fellow Customer Service Representatives in the department. Lead training sessions based on specialized knowledge, including the imaging, indexing, and preparation of claim documents as required. Distribute and manage workload efficiently among available Customer Service Representatives. Facilitate the transfer of claims information to relevant policies as requested from the claims department, and investigate unverified claims mail to determine necessary actions and processes. Conduct thorough research on claims regarding unverified policies until resolution is achieved. Manage outbound communications by making phone calls, drafting letters, and following up with correspondents as needed. Qualifications: High School diploma or equivalent (GED). Minimum of 2 years experience in customer service. Important Note: Applicants must be legally authorized to work in the United States. We are currently unable to sponsor employment visas. If you require accommodations under the Americans with Disabilities Act or similar laws to apply for employment, please contact our Benefits Department. Recruitment Agency Notice: Resumes submitted without prior authorization from Human Resources will be considered unsolicited, and we will not be responsible for any fees related to these submissions. We are committed to equal opportunity employment and do not discriminate based on any protected status. We promote a diverse and inclusive work environment. For a comprehensive benefits package, we offer competitive compensation, performance incentives, and an extensive benefits program, which includes health, dental, vision, a 401(k) plan with company match, paid time off, and opportunities for professional development.