Plumbing CSR - Customer Service Representative
White Plumbing Co, Springfield, Missouri, us, 65897
Job Title:
Customer Service Representative (CSR) Plumbing Location:
Springfield, MO /NON - Remote (In Person Only) Website : Employment Type:
Full-Time Company Values:
Faith, Family, Integrity & Excellence Schedule:
Monday - Friday 8am-5pm, as well as 1 week per month on-call rotation Wage:
$15 to $18 plus weekly bonus opportunity
Job Summary
We are seeking a reliable and detail-oriented
Customer Service Representative
to serve as the first point of contact for our plumbing customers. The ideal candidate will have excellent communication skills, strong typing and computer abilities, and the ability to manage a high volume of calls while accurately entering and updating information in our service management software. Experience with
ServiceTitan
is highly preferred.
Key Responsibilities Answer incoming calls promptly and professionally Schedule, reschedule, and confirm service appointments Accurately enter customer information, job details, and notes into the computer system Dispatch and coordinate technicians as needed Communicate clearly with customers regarding services, arrival times, and follow-ups Process invoices, payments, and service documentation as required Maintain organized and accurate customer records Handle customer inquiries, concerns, and complaints with professionalism and empathy Support office and management staff with administrative tasks as needed Work collaboratively with dispatcher and Service Manager Submit for permits, inspections and underground locates Covering on-call phones in rotation with other employees for after-hour calls Required Qualifications
Strong typing skills with high accuracy, 40 wpm required Dependable transportation and ability to work Solid computer skills, including experience with CRM or scheduling software Excellent verbal and written communication skills Strong attention to detail and organizational skills Ability to multitask in a fast-paced environment Dependable, punctual, and professional demeanor Prior customer service experience (office or call-center environment preferred) Preferred Qualifications
Experience using
ServiceTitan
software Previous experience in a plumbing, HVAC, or home services company Dispatching or call center experience What We Offer
Competitive pay based on experience and performance Benefits: health insurance, paid time off, bonuses, etc. Supportive team environment Opportunities for growth and advancement
Customer Service Representative (CSR) Plumbing Location:
Springfield, MO /NON - Remote (In Person Only) Website : Employment Type:
Full-Time Company Values:
Faith, Family, Integrity & Excellence Schedule:
Monday - Friday 8am-5pm, as well as 1 week per month on-call rotation Wage:
$15 to $18 plus weekly bonus opportunity
Job Summary
We are seeking a reliable and detail-oriented
Customer Service Representative
to serve as the first point of contact for our plumbing customers. The ideal candidate will have excellent communication skills, strong typing and computer abilities, and the ability to manage a high volume of calls while accurately entering and updating information in our service management software. Experience with
ServiceTitan
is highly preferred.
Key Responsibilities Answer incoming calls promptly and professionally Schedule, reschedule, and confirm service appointments Accurately enter customer information, job details, and notes into the computer system Dispatch and coordinate technicians as needed Communicate clearly with customers regarding services, arrival times, and follow-ups Process invoices, payments, and service documentation as required Maintain organized and accurate customer records Handle customer inquiries, concerns, and complaints with professionalism and empathy Support office and management staff with administrative tasks as needed Work collaboratively with dispatcher and Service Manager Submit for permits, inspections and underground locates Covering on-call phones in rotation with other employees for after-hour calls Required Qualifications
Strong typing skills with high accuracy, 40 wpm required Dependable transportation and ability to work Solid computer skills, including experience with CRM or scheduling software Excellent verbal and written communication skills Strong attention to detail and organizational skills Ability to multitask in a fast-paced environment Dependable, punctual, and professional demeanor Prior customer service experience (office or call-center environment preferred) Preferred Qualifications
Experience using
ServiceTitan
software Previous experience in a plumbing, HVAC, or home services company Dispatching or call center experience What We Offer
Competitive pay based on experience and performance Benefits: health insurance, paid time off, bonuses, etc. Supportive team environment Opportunities for growth and advancement