Customer Service Representative
Prime Time Solutions, Inc., Shrewsbury, Massachusetts, United States
Launch Your Career with Prime Time Solutions as a
Customer Service Representative
!
We’re hiring at Prime Time Solutions, a business development and marketing firm that specializes in brand outreach and customer engagement. As a Customer Service Representative in Worcester, you’ll represent Verizon FiOS, helping customers discover reliable home connectivity options. If you’re friendly, driven, and ready to launch a fun and fast-moving career, this role is built for you.
As a Customer Service Representative, you’ll be the go-to expert for customers exploring Verizon FiOS internet, TV, and phone services. The Customer Service Representative guides people through their options, answers questions like a pro, and helps them make smart, confident choices about staying connected.
Key Responsibilities of the
Customer Service Representative: Represent Verizon FiOS with professionalism and energy while engaging residential customers across designated outreach channels. Help customers find the perfect internet, TV, and phone bundle — no guesswork, just great listening and smart recommendations. Guide new customers through the onboarding process, making their switch to Verizon FiOS smooth, simple, and maybe even enjoyable. Meet and exceed daily, weekly, and monthly goals — because high-fives and performance bonuses are more fun when earned. Keep accurate records of customer interactions and sales activity (yes, organized spreadsheets count more than sticky notes). Collaborate with the Prime Time Solutions team to keep the campaign sharp, customer-focused, and always moving forward.
Customer Service Representative
!
We’re hiring at Prime Time Solutions, a business development and marketing firm that specializes in brand outreach and customer engagement. As a Customer Service Representative in Worcester, you’ll represent Verizon FiOS, helping customers discover reliable home connectivity options. If you’re friendly, driven, and ready to launch a fun and fast-moving career, this role is built for you.
As a Customer Service Representative, you’ll be the go-to expert for customers exploring Verizon FiOS internet, TV, and phone services. The Customer Service Representative guides people through their options, answers questions like a pro, and helps them make smart, confident choices about staying connected.
Key Responsibilities of the
Customer Service Representative: Represent Verizon FiOS with professionalism and energy while engaging residential customers across designated outreach channels. Help customers find the perfect internet, TV, and phone bundle — no guesswork, just great listening and smart recommendations. Guide new customers through the onboarding process, making their switch to Verizon FiOS smooth, simple, and maybe even enjoyable. Meet and exceed daily, weekly, and monthly goals — because high-fives and performance bonuses are more fun when earned. Keep accurate records of customer interactions and sales activity (yes, organized spreadsheets count more than sticky notes). Collaborate with the Prime Time Solutions team to keep the campaign sharp, customer-focused, and always moving forward.