We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a
Customer Service Representative
opportunity with
trusted leader in title insurance, settlement services, and risk solutions,
consistently recognized as one of the
Fortune 100 Best Companies
to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers.
The
Customer Service Representative
is responsible for the specific duties listed below.
Your specific duties will include:
Receiving and responding to calls and requests from the general public, real estate agents/brokers, and other agencies. Handling customer inquiries related to escrow, flood, tax, foreclosure, insurance policies or claims, technical support, or other service areas based on business segment. Verifying customer contact and account information. Examining customer issues and implementing appropriate corrective actions to resolve requests. Escalating issues to supervisors or field locations when immediate action is required. Investigating, analyzing, coordinating, and tracking complex customer issues through resolution. Making proactive outbound calls to identify accounts requiring close attention and resolving identified issues. Maintaining and creating logs, reports, records, and files. Communicating with offshore call centers regarding processes or specialized situations when needed. Preparing customer billings, answering billing-related questions, and coordinating billing issue resolution with collections or other departments. Required qualifications for the position include:
High School diploma or equivalent. 1-2 years of related customer service experience. General knowledge of company products and customer service operations. Proficiency in Microsoft Office applications. Preferred qualifications for the position include:
Experience working in a call center or service-oriented environment. Experience handling escalated or complex customer issues. Strong communication, problem-solving, and organizational skills.
Pay Rate:
$21.82 per hour.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
#CustomerServiceRepresentative #CustomerService #WorkwayJobs #HiringNow #SantaAnaJobs
Customer Service Representative
opportunity with
trusted leader in title insurance, settlement services, and risk solutions,
consistently recognized as one of the
Fortune 100 Best Companies
to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers.
The
Customer Service Representative
is responsible for the specific duties listed below.
Your specific duties will include:
Receiving and responding to calls and requests from the general public, real estate agents/brokers, and other agencies. Handling customer inquiries related to escrow, flood, tax, foreclosure, insurance policies or claims, technical support, or other service areas based on business segment. Verifying customer contact and account information. Examining customer issues and implementing appropriate corrective actions to resolve requests. Escalating issues to supervisors or field locations when immediate action is required. Investigating, analyzing, coordinating, and tracking complex customer issues through resolution. Making proactive outbound calls to identify accounts requiring close attention and resolving identified issues. Maintaining and creating logs, reports, records, and files. Communicating with offshore call centers regarding processes or specialized situations when needed. Preparing customer billings, answering billing-related questions, and coordinating billing issue resolution with collections or other departments. Required qualifications for the position include:
High School diploma or equivalent. 1-2 years of related customer service experience. General knowledge of company products and customer service operations. Proficiency in Microsoft Office applications. Preferred qualifications for the position include:
Experience working in a call center or service-oriented environment. Experience handling escalated or complex customer issues. Strong communication, problem-solving, and organizational skills.
Pay Rate:
$21.82 per hour.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
#CustomerServiceRepresentative #CustomerService #WorkwayJobs #HiringNow #SantaAnaJobs