Overview
Customer Service Rep Location: Santa Ana, CA 92707 - Onsite Pay Rate: $20.00-$21.83/hr Duration: 1 year+ Hours : Scheduled shift will vary and overtime might be needed. Job Description
Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers, or other agencies. The type of request may depend on the business segment. For example, escrow branches will deal with escrow-related calls. MISG may receive calls related to flood, tax, or foreclosure-related transactions. Insurance businesses may receive policy- or claims-related inquiries. PISG & SMS may receive technical-related questions. These jobs are generic for broad applicability across the organization. Responsibilities
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls, queries, and problems Verifies contacts and account information Examines customer problems and implements appropriate corrective action to respond to customer requests Escalates queries and requests for action as appropriate to Supervisor and/or Field locations for immediate action Maintains and creates logs, reports, records, and files Investigates, analyzes, coordinates, and tracks complex customer issues and problems Makes proactive calls to determine accounts requiring close attention, identifies problems, and works through to resolution May interface with offshore call center to answer questions on process or specialized situations May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments May perform order fulfillment duties, including receiving orders, reconciling information, tracking on spreadsheets, and following up with customers Individual is responsible for adhering to *** Corporation’s and department’s compliance and information security policies, practices, and procedures in the performance of the role Calls and issues are predominantly routine but may require deviation from standard screens, scripts, and procedures May assess needs and suggest or promote alternative products and services Follows established company and department guidelines and procedures and may make recommendations to department policies and procedures Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction Coordinates with other functions and departments as required Skills
General knowledge of company products and customer service activities Proficient MS Office skills Must be able to navigate a computerized data entry system or other relevant applications 1–2 years of related experience Education
High School diploma or equivalent Benefits
Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #IND0226
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Customer Service Rep Location: Santa Ana, CA 92707 - Onsite Pay Rate: $20.00-$21.83/hr Duration: 1 year+ Hours : Scheduled shift will vary and overtime might be needed. Job Description
Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers, or other agencies. The type of request may depend on the business segment. For example, escrow branches will deal with escrow-related calls. MISG may receive calls related to flood, tax, or foreclosure-related transactions. Insurance businesses may receive policy- or claims-related inquiries. PISG & SMS may receive technical-related questions. These jobs are generic for broad applicability across the organization. Responsibilities
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls, queries, and problems Verifies contacts and account information Examines customer problems and implements appropriate corrective action to respond to customer requests Escalates queries and requests for action as appropriate to Supervisor and/or Field locations for immediate action Maintains and creates logs, reports, records, and files Investigates, analyzes, coordinates, and tracks complex customer issues and problems Makes proactive calls to determine accounts requiring close attention, identifies problems, and works through to resolution May interface with offshore call center to answer questions on process or specialized situations May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments May perform order fulfillment duties, including receiving orders, reconciling information, tracking on spreadsheets, and following up with customers Individual is responsible for adhering to *** Corporation’s and department’s compliance and information security policies, practices, and procedures in the performance of the role Calls and issues are predominantly routine but may require deviation from standard screens, scripts, and procedures May assess needs and suggest or promote alternative products and services Follows established company and department guidelines and procedures and may make recommendations to department policies and procedures Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction Coordinates with other functions and departments as required Skills
General knowledge of company products and customer service activities Proficient MS Office skills Must be able to navigate a computerized data entry system or other relevant applications 1–2 years of related experience Education
High School diploma or equivalent Benefits
Health insurance Health savings account Dental insurance Vision insurance Flexible spending accounts Life insurance Retirement plan All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #IND0226
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