Customer Service Representative
California Staffing, Santa Ana, California, United States, 92701
Customer Service Representative
Adecco is hiring immediately for a Customer Service Representative with a local client in Santa Ana, CA! Apply now if you meet the qualifications listed below! Pay: $21.82/hr Shift/Hours: Onsite Monday - Friday / 8:00 AM
5:00 PM (or 9:00AM
6:00PM) The Customer Service Representative will support a variety of service-related functions in either call center or non-call center environments. This role handles incoming and outgoing customer interactions across multiple business segments, including escrow, MISG, insurance, PISG, SMS, and others. Requests may involve inquiries related to escrow, flood, tax, foreclosure transactions, insurance policies or claims, and technical support. The role is designed for broad applicability across the organization and requires strong communication, problem-solving, and customer service skills. Responsibilities
Serve as the primary point of contact for resolving 1st and 2nd tier/escalation customer service calls, queries, and issues. Verify customer contact details, account information, and request documentation. Investigate customer concerns, analyze issues, and implement appropriate corrective actions. Escalate complex situations to Supervisors or Field teams when necessary. Make proactive outbound calls to identify and resolve accounts requiring attention. Maintain accurate logs, reports, files, and records related to customer interactions and issue resolution. Coordinate and track complex customer concerns through to full resolution. May support offshore call center teams by answering process-related or specialized questions. Prepare customer billing statements and assist with billing-related inquiries. Partner with Collections and other departments to investigate and resolve billing discrepancies. Receive, verify, and process customer orders; track activity on spreadsheets and follow up with customers as needed. Adhere to company's compliance and information security policies, practices, and procedures. Follow established department procedures, scripts, and guidelines, while exercising judgment when deviations are required. Provide feedback and recommendations on process improvements. Promote relevant products or services when appropriate. Collaborate with internal teams and departments to support customer needs. Qualifications
High School Diploma or GED equivalent Experience working in a customer service or call center environment preferred. Strong verbal and written communication skills. Ability to analyze problems, research solutions, and resolve issues efficiently. Strong attention to detail and organizational skills. Ability to work in a fast-paced environment with routine tasks that may require deviations from standard procedures. Proficiency with computer systems, CRM tools, and data-entry processes. Ability to work scheduled shifts with potential overtime. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.
Adecco is hiring immediately for a Customer Service Representative with a local client in Santa Ana, CA! Apply now if you meet the qualifications listed below! Pay: $21.82/hr Shift/Hours: Onsite Monday - Friday / 8:00 AM
5:00 PM (or 9:00AM
6:00PM) The Customer Service Representative will support a variety of service-related functions in either call center or non-call center environments. This role handles incoming and outgoing customer interactions across multiple business segments, including escrow, MISG, insurance, PISG, SMS, and others. Requests may involve inquiries related to escrow, flood, tax, foreclosure transactions, insurance policies or claims, and technical support. The role is designed for broad applicability across the organization and requires strong communication, problem-solving, and customer service skills. Responsibilities
Serve as the primary point of contact for resolving 1st and 2nd tier/escalation customer service calls, queries, and issues. Verify customer contact details, account information, and request documentation. Investigate customer concerns, analyze issues, and implement appropriate corrective actions. Escalate complex situations to Supervisors or Field teams when necessary. Make proactive outbound calls to identify and resolve accounts requiring attention. Maintain accurate logs, reports, files, and records related to customer interactions and issue resolution. Coordinate and track complex customer concerns through to full resolution. May support offshore call center teams by answering process-related or specialized questions. Prepare customer billing statements and assist with billing-related inquiries. Partner with Collections and other departments to investigate and resolve billing discrepancies. Receive, verify, and process customer orders; track activity on spreadsheets and follow up with customers as needed. Adhere to company's compliance and information security policies, practices, and procedures. Follow established department procedures, scripts, and guidelines, while exercising judgment when deviations are required. Provide feedback and recommendations on process improvements. Promote relevant products or services when appropriate. Collaborate with internal teams and departments to support customer needs. Qualifications
High School Diploma or GED equivalent Experience working in a customer service or call center environment preferred. Strong verbal and written communication skills. Ability to analyze problems, research solutions, and resolve issues efficiently. Strong attention to detail and organizational skills. Ability to work in a fast-paced environment with routine tasks that may require deviations from standard procedures. Proficiency with computer systems, CRM tools, and data-entry processes. Ability to work scheduled shifts with potential overtime. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.