Customer Service Representative
At VENU+, work feels like play
but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world's top destinations. From ScooterPals Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue
all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you're seeking a career that's dynamic, rewarding, and full of opportunity, you'll find it at VENU+. At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being
so you can thrive both personally and professionally: Benefits Available to Qualifying Full-Time and Part-Time Employees: Flexible Time Off
Paid time off that grows with tenure, along with paid holidays. Health & Wellness Coverage
Comprehensive medical, dental, and vision plans. Retirement Planning
401(k) plan with 50% company match on the first 6% contributed, including Roth options And more!! Grow your career with great benefitsand even better people! Responsibilities Provides professional and great customer service Responds efficiently to customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas Enters reservations into the computer according to standard operating procedures Follows all company policies and procedures; ensures personal appearance is clean and professional Completes responsibilities with a minimal amount of supervision Follow written instructions and documented procedures Performs other related duties as assigned Qualifications
6 months to 1 year of Customer service (Call Center) experience preferred in hospitality or entertainment industry Ability to communicate effectively, verbal and written in a professional demeanor Ability to work a flexible, changing schedule with regards to days and hours Ability to multi-task in a fast-paced environment with attention to details Strong people skills and good at conflict resolution
is a team player Proficient in Microsoft Office products High school diploma or equivalent
At VENU+, work feels like play
but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world's top destinations. From ScooterPals Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue
all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you're seeking a career that's dynamic, rewarding, and full of opportunity, you'll find it at VENU+. At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being
so you can thrive both personally and professionally: Benefits Available to Qualifying Full-Time and Part-Time Employees: Flexible Time Off
Paid time off that grows with tenure, along with paid holidays. Health & Wellness Coverage
Comprehensive medical, dental, and vision plans. Retirement Planning
401(k) plan with 50% company match on the first 6% contributed, including Roth options And more!! Grow your career with great benefitsand even better people! Responsibilities Provides professional and great customer service Responds efficiently to customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas Enters reservations into the computer according to standard operating procedures Follows all company policies and procedures; ensures personal appearance is clean and professional Completes responsibilities with a minimal amount of supervision Follow written instructions and documented procedures Performs other related duties as assigned Qualifications
6 months to 1 year of Customer service (Call Center) experience preferred in hospitality or entertainment industry Ability to communicate effectively, verbal and written in a professional demeanor Ability to work a flexible, changing schedule with regards to days and hours Ability to multi-task in a fast-paced environment with attention to details Strong people skills and good at conflict resolution
is a team player Proficient in Microsoft Office products High school diploma or equivalent