Tier 1 Customer Service Representative - DSO
InspiriTec, Inc., Philadelphia, Pennsylvania, United States, 19102
Tier 1 Customer Service Representative - Dso
InspiriTec is looking for experienced Customer Service Reps to work on-site to support inbound calls in our Philadelphia office. Rate: $19.40 per hour + $5.09 towards Health & Wellness benefits. VETERAN, MILITARY SPOUSE, AND PEOPLE WITH DISABILITIES FRIENDLY EMPLOYER! Job Responsibilities: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Job Duties: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family. Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required. Skills and Qualifications: Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Good Computer Skills, Knowledge of Databases and Search Engines Education: High School Diploma RAPIDS Certified (Certification occurs as part of the on-board training) Security Requirements: Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance) EOE/disability/vets
InspiriTec is looking for experienced Customer Service Reps to work on-site to support inbound calls in our Philadelphia office. Rate: $19.40 per hour + $5.09 towards Health & Wellness benefits. VETERAN, MILITARY SPOUSE, AND PEOPLE WITH DISABILITIES FRIENDLY EMPLOYER! Job Responsibilities: Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database. Job Duties: Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family. Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other task performed as required. Skills and Qualifications: Customer Service, Data Entry Skills, Focus/Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Good Computer Skills, Knowledge of Databases and Search Engines Education: High School Diploma RAPIDS Certified (Certification occurs as part of the on-board training) Security Requirements: Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance) EOE/disability/vets