Customer Service Representative
Responsible for providing exceptional customer service support of our customers, manufacturers, and outside sales people. Works under immediate supervision. Position Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Responsible for maintaining relationships with customers, manufacturers, and outside sales people as directed Responsible for all aspects of order entry Provides proactive shipping information to customers Works to solve customer problems under direction of manager Responsible for producing submittals Responsible for all aspects of customer service as directed Other duties as assigned by manager Essential Skills
Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area Must have problem solving ability Must have excellent math skills Understanding new information for both current and future problem-solving and decision-making Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook
Responsible for providing exceptional customer service support of our customers, manufacturers, and outside sales people. Works under immediate supervision. Position Responsibilities
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints Check to ensure that appropriate changes were made to resolve customers' problems Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Responsible for maintaining relationships with customers, manufacturers, and outside sales people as directed Responsible for all aspects of order entry Provides proactive shipping information to customers Works to solve customer problems under direction of manager Responsible for producing submittals Responsible for all aspects of customer service as directed Other duties as assigned by manager Essential Skills
Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area Must have problem solving ability Must have excellent math skills Understanding new information for both current and future problem-solving and decision-making Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook