Customer Service & CS Sales Representative - Train on Site/Home Office Program
Arizona Staffing, Tucson, Arizona, United States, 85701
Service And Sales Specialist
The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities: Assist in evaluating client financial needs to identify and offer new Citi products and solutions Interact with customer inbound calls and provide customer service, as necessary Align client needs to product service solutions within a complex sales-based environment Communicate the value and benefits associated with Citi products and services to clients Achieve monthly individual/team-based established sales goals Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Sales and customer service (financial services, call center, retail) experience preferred Consistently demonstrates clear and concise written and verbal communication Demonstrated problem-solving and decision-making skills Education: High School diploma or equivalent Resume must be attached for consideration! This position requires you to complete training onsite at 9060 S Rita Road, Tucson, AZ. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions and technology that is required. Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. Responsibilities: Assist in evaluating client financial needs to identify and offer new Citi products and solutions Interact with customer inbound calls and provide customer service, as necessary Align client needs to product service solutions within a complex sales-based environment Communicate the value and benefits associated with Citi products and services to clients Achieve monthly individual/team-based established sales goals Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 1-3 years of relevant experience Sales and customer service (financial services, call center, retail) experience preferred Consistently demonstrates clear and concise written and verbal communication Demonstrated problem-solving and decision-making skills Education: High School diploma or equivalent Resume must be attached for consideration! This position requires you to complete training onsite at 9060 S Rita Road, Tucson, AZ. After training, you may have the option to participate in our Home Office Program where you will work from home if you are performing in role, have proper working conditions and technology that is required. Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.