Collections Specialist
Manage Accounts Receivable (AR) Aging report for assigned locations and subsidiaries, as well as handle escalated accounts and invoices from branches that require a higher level of collection. This role involves direct communication with customers through calls and emails. Responsibilities include preparing demand letters, requesting attorney interventions when necessary, and recommending accounts for third-party collection or write-off. Regular communication with the Collections Manager regarding the status of past due accounts or situations requiring additional leverage is essential. Monitoring and resolving financial discrepancies, maintaining detailed notes on accounts, and updating ERP systems with current information are key duties. Ensuring the security and privacy of customer information and files is paramount. Responsibilities: Manage AR Aging report and handle escalated accounts. Communicate directly with customers through calls and emails. Prepare demand letters and request attorney interventions as needed. Recommend accounts for third-party collection or write-off. Communicate with Collections Manager about past due accounts. Monitor and resolve financial discrepancies. Maintain notes on accounts to reflect collection efforts. Work on returned statements to collect outstanding debts. Ensure the security and privacy of customer information and files. Perform other related duties as assigned. Achieve a call volume of 30-35 calls per day. Essential Skills: At least two years of experience in collection and credit work. Proficient in Microsoft Office Suite or related software. ERP experience. Excellent verbal and written communication skills. Ability to work both independently and as part of a team in a fast-paced environment. Basic understanding of statistics and data analysis. Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Additional Skills & Qualifications: Customer service experience. Proficiency in Excel and collection calls. High school diploma or equivalent; bachelor's or associate's degree preferred but not required. Proficient typing skills. Work Environment: This position is fully remote. Working hours start at 8:00 AM, with a total of 8 working hours and an unpaid lunch break. Job Type & Location: This is a Contract to Hire position based out of Montville, NJ. Pay and Benefits: The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Feb 17, 2026.
Manage Accounts Receivable (AR) Aging report for assigned locations and subsidiaries, as well as handle escalated accounts and invoices from branches that require a higher level of collection. This role involves direct communication with customers through calls and emails. Responsibilities include preparing demand letters, requesting attorney interventions when necessary, and recommending accounts for third-party collection or write-off. Regular communication with the Collections Manager regarding the status of past due accounts or situations requiring additional leverage is essential. Monitoring and resolving financial discrepancies, maintaining detailed notes on accounts, and updating ERP systems with current information are key duties. Ensuring the security and privacy of customer information and files is paramount. Responsibilities: Manage AR Aging report and handle escalated accounts. Communicate directly with customers through calls and emails. Prepare demand letters and request attorney interventions as needed. Recommend accounts for third-party collection or write-off. Communicate with Collections Manager about past due accounts. Monitor and resolve financial discrepancies. Maintain notes on accounts to reflect collection efforts. Work on returned statements to collect outstanding debts. Ensure the security and privacy of customer information and files. Perform other related duties as assigned. Achieve a call volume of 30-35 calls per day. Essential Skills: At least two years of experience in collection and credit work. Proficient in Microsoft Office Suite or related software. ERP experience. Excellent verbal and written communication skills. Ability to work both independently and as part of a team in a fast-paced environment. Basic understanding of statistics and data analysis. Basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act. Additional Skills & Qualifications: Customer service experience. Proficiency in Excel and collection calls. High school diploma or equivalent; bachelor's or associate's degree preferred but not required. Proficient typing skills. Work Environment: This position is fully remote. Working hours start at 8:00 AM, with a total of 8 working hours and an unpaid lunch break. Job Type & Location: This is a Contract to Hire position based out of Montville, NJ. Pay and Benefits: The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully remote position. Application Deadline: This position is anticipated to close on Feb 17, 2026.