Customer Relations Representative
Copay is currently looking to hire a Customer Relations Representative. This position falls under our North America Fuel line of business and is located in Brentwood, TN. In this position, you will provide business-to-business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests, ensuring satisfaction and retention. This role is responsible for supporting all aspects of client relationships to promote satisfaction and effective use of our products and services. You will report directly to the Operations Manager and collaborate regularly with internal departments. As a Customer Relations Representative, Copay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Company-issued equipment
Formal, hands-on training Role Responsibilities
Resolving customer issues quickly and decisively Working calmly in a fast-paced, team-oriented environment while managing special projects without compromising core responsibilities. Responding to customer emails (cases) and support inbound calls as needed. Utilizing tools to track appointments and manage priorities. Developing an in-depth knowledge of products, services, and systems. Training clients proactively and recommending best practices. Partnering with internal departments to support the customer base. Demonstrating mastery of product knowledge, business policies, resolution procedures, and resource utilization for a primary product or service. Meeting or exceeding productivity standards and department goals in alignment with standard operating procedures. Qualifications & Skills
High School diploma or equivalent (required) B2B customer service experience preferred Coachable with initiative and a desire for career growth Ability to maintain attendance within company standards Strong organizational skills Excellent communication skills, both verbal and written Strong analytical skills, attention to detail, and follow-through Superior customer service skills with the ability to resolve issues quickly and professionally Proficient in phone and computer systems; ability to manage inbound and outbound calls and collaborate with internal teams Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer
Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
Copay is currently looking to hire a Customer Relations Representative. This position falls under our North America Fuel line of business and is located in Brentwood, TN. In this position, you will provide business-to-business (B2B) support through inbound emails and phone calls to resolve client and cardholder requests, ensuring satisfaction and retention. This role is responsible for supporting all aspects of client relationships to promote satisfaction and effective use of our products and services. You will report directly to the Operations Manager and collaborate regularly with internal departments. As a Customer Relations Representative, Copay will set you up for success by providing:
Assigned workspace in Brentwood, TN
Company-issued equipment
Formal, hands-on training Role Responsibilities
Resolving customer issues quickly and decisively Working calmly in a fast-paced, team-oriented environment while managing special projects without compromising core responsibilities. Responding to customer emails (cases) and support inbound calls as needed. Utilizing tools to track appointments and manage priorities. Developing an in-depth knowledge of products, services, and systems. Training clients proactively and recommending best practices. Partnering with internal departments to support the customer base. Demonstrating mastery of product knowledge, business policies, resolution procedures, and resource utilization for a primary product or service. Meeting or exceeding productivity standards and department goals in alignment with standard operating procedures. Qualifications & Skills
High School diploma or equivalent (required) B2B customer service experience preferred Coachable with initiative and a desire for career growth Ability to maintain attendance within company standards Strong organizational skills Excellent communication skills, both verbal and written Strong analytical skills, attention to detail, and follow-through Superior customer service skills with the ability to resolve issues quickly and professionally Proficient in phone and computer systems; ability to manage inbound and outbound calls and collaborate with internal teams Benefits & Perks
Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer
Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.