Customer Service Representative I
Indiana University Health, Brownsburg, Indiana, United States, 46112
Job Description
Schedule Three 12-hour shifts per week
Monday-Friday:
7:45AM - 8:15 PM Saturday & Sunday:
7:45 AM - 6:15 PM
Must work
3 weekend shifts per month Must work 2 major holidays and 2 minor holidays per year Location Avon Urgent Care Top Responsibilities Patient check-in and coordination of care Insurance verification Occupational Health support Processing and accepting patient payments Responding to patient inquiries via phone and email Determining the best method for resolving patient issues within organizational guidelines Coordinating issue resolution with other departments Collecting patient demographic and billing information for data entry and scheduling Top Skills for Success Strong multitasking ability Excellent customer service mindset Personable and professional communication Willingness to collaborate and support team members Ability to take initiative Participation in advisory groups Flexibility to be cross-trained across functions Qualifications
High School Diploma or GED required ; no prior experience needed Knowledge of medical terminology and medical coding preferred Ability to type 30+ words per minute Working knowledge of computers and basic software applications About Us
Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all. With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.
About the Team
Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
Schedule Three 12-hour shifts per week
Monday-Friday:
7:45AM - 8:15 PM Saturday & Sunday:
7:45 AM - 6:15 PM
Must work
3 weekend shifts per month Must work 2 major holidays and 2 minor holidays per year Location Avon Urgent Care Top Responsibilities Patient check-in and coordination of care Insurance verification Occupational Health support Processing and accepting patient payments Responding to patient inquiries via phone and email Determining the best method for resolving patient issues within organizational guidelines Coordinating issue resolution with other departments Collecting patient demographic and billing information for data entry and scheduling Top Skills for Success Strong multitasking ability Excellent customer service mindset Personable and professional communication Willingness to collaborate and support team members Ability to take initiative Participation in advisory groups Flexibility to be cross-trained across functions Qualifications
High School Diploma or GED required ; no prior experience needed Knowledge of medical terminology and medical coding preferred Ability to type 30+ words per minute Working knowledge of computers and basic software applications About Us
Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all. With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.
About the Team
Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.