Customer Service Representative I
Indiana University Health, Brownsburg, Indiana, United States, 46112
Overview
Must work 2 major holidays and 2 minor holidays per year. Schedule
Three 12-hour shifts per week MondayFriday: 7:45AM – 8:15 PM Saturday & Sunday: 7:45 AM – 6:15 PM Must work 3 weekend shifts per month Must work 2 major holidays and 2 minor holidays per year Location
Avon Urgent Care Top Responsibilities
Patient check-in and coordination of care Insurance verification Occupational Health support Processing and accepting patient payments Responding to patient inquiries via phone and email Determining the best method for resolving patient issues within organizational guidelines Coordinating issue resolution with other departments Collecting patient demographic and billing information for data entry and scheduling Top Skills for Success
Strong multitasking ability Excellent customer service mindset Personable and professional communication Willingness to collaborate and support team members Ability to take initiative Participation in advisory groups Flexibility to be cross-trained across functions Qualifications
High School Diploma or GED required; no prior experience needed Knowledge of medical terminology and medical coding preferred Ability to type 30+ words per minute Working knowledge of computers and basic software applications We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr
Must work 2 major holidays and 2 minor holidays per year. Schedule
Three 12-hour shifts per week MondayFriday: 7:45AM – 8:15 PM Saturday & Sunday: 7:45 AM – 6:15 PM Must work 3 weekend shifts per month Must work 2 major holidays and 2 minor holidays per year Location
Avon Urgent Care Top Responsibilities
Patient check-in and coordination of care Insurance verification Occupational Health support Processing and accepting patient payments Responding to patient inquiries via phone and email Determining the best method for resolving patient issues within organizational guidelines Coordinating issue resolution with other departments Collecting patient demographic and billing information for data entry and scheduling Top Skills for Success
Strong multitasking ability Excellent customer service mindset Personable and professional communication Willingness to collaborate and support team members Ability to take initiative Participation in advisory groups Flexibility to be cross-trained across functions Qualifications
High School Diploma or GED required; no prior experience needed Knowledge of medical terminology and medical coding preferred Ability to type 30+ words per minute Working knowledge of computers and basic software applications We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#J-18808-Ljbffr