Customer Service Representative
PHINIA is currently looking for a "dynamic, results driven" individual to join as a Customer Service Representative at our Aftermarket Remanufacturing Plant in Troy, MI. This person will be responsible for providing exceptional customer service to manage time sensitive information and transactions to ensure on-time delivery by tracking shipments for pick-up and estimating times of arrival and delivery. Key Responsibilities Use SAP system to enter & process customer orders for assigned customer accounts. Enter orders timely & accurately to ensure data correctly reflects customer requirements and expectations. Manage customer expectations and exercise timely communication practices. Ensure critical information is communicated to internal and external customers. Drive issue resolution with both internal and external customers. What we're looking for Bachelor's degree in business or communications preferred. 0-3+ years of experience in customer service or related role with focus on logistics and delivery. Strong problem solving and analytical skills. Great work ethic with excellent organizational skills. Ability to communicate effectively both verbally and in writing; Ability to multi-task. We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. Product Leadership - Innovation that brings value to our customers Humility - Seeking out diverse perspectives and working collaboratively Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse Integrity - Taking responsibility for our decisions and doing what is right Accountability - Taking ownership of our actions and driving results Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees! We also believe employee health and safety is everyone's responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative. PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based. PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
PHINIA is currently looking for a "dynamic, results driven" individual to join as a Customer Service Representative at our Aftermarket Remanufacturing Plant in Troy, MI. This person will be responsible for providing exceptional customer service to manage time sensitive information and transactions to ensure on-time delivery by tracking shipments for pick-up and estimating times of arrival and delivery. Key Responsibilities Use SAP system to enter & process customer orders for assigned customer accounts. Enter orders timely & accurately to ensure data correctly reflects customer requirements and expectations. Manage customer expectations and exercise timely communication practices. Ensure critical information is communicated to internal and external customers. Drive issue resolution with both internal and external customers. What we're looking for Bachelor's degree in business or communications preferred. 0-3+ years of experience in customer service or related role with focus on logistics and delivery. Strong problem solving and analytical skills. Great work ethic with excellent organizational skills. Ability to communicate effectively both verbally and in writing; Ability to multi-task. We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value. We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed. Product Leadership - Innovation that brings value to our customers Humility - Seeking out diverse perspectives and working collaboratively Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse Integrity - Taking responsibility for our decisions and doing what is right Accountability - Taking ownership of our actions and driving results Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees! We also believe employee health and safety is everyone's responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative. PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status. PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based. PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.