Overview
PHINIA is an independent, market-leading provider of premium solutions and components with over 100 years of manufacturing expertise. Headquartered in Auburn Hills, Michigan, PHINIA has over 12,500 employees across 43 locations in 20 countries and includes brands such as DELPHI®, DELCO REMY®, and HARTRIDGE™. We provide fuel systems, electrical systems, and aftermarket products designed to enhance efficiency and reduce environmental impact.
Job Purpose PHINIA is currently looking for a dynamic, results-driven individual to join as a Customer Service Representative at our Aftermarket Remanufacturing Plant in Troy, MI. This role is responsible for providing exceptional customer service and managing time-sensitive information and transactions to ensure on-time delivery by tracking shipments for pickup and estimating times of arrival and delivery.
Key Responsibilities
Use SAP system to enter and process customer orders for assigned customer accounts.
Enter orders timely and accurately to ensure data reflects customer requirements and expectations.
Manage customer expectations and communicate promptly and effectively.
Ensure critical information is communicated to internal and external customers.
Drive issue resolution with both internal and external customers.
What We’re Looking For
Bachelor’s degree in business or communications preferred.
0-3+ years of experience in customer service or related role with focus on logistics and delivery.
Strong problem solving and analytical skills.
Great work ethic with excellent organizational skills.
Ability to communicate effectively both verbally and in writing; ability to multi-task.
What We Offer We provide compensation and benefits programs intended to attract, motivate, reward, and retain a globally diverse workforce. Our programs are informed by market data and business needs, with equitable and competitive compensation. We offer quality and competitive benefits, including health resources, family-friendly policies, and an agile workplace program, where not precluded by collective bargaining agreements or statutory plans. We also provide formal development opportunities at all levels to help employees develop the skills needed to succeed.
What We Believe
Product Leadership – Innovation that brings value to our customers
Humility – Seeking diverse perspectives and collaborative work
Inclusivity – Recognizing differences strengthens us
Net-Zero – Commitment to energy efficiency and waste reduction
Integrity – Taking responsibility for decisions
Accountability – Owning actions and driving results
Safety Safety First. We are committed to continually improving our safety performance and the health and wellness of our employees. Safety is everyone’s responsibility, and incidents, near misses, and unsafe conditions should be reported immediately to the direct manager, Human Resources, or Safety Representative.
Equal Employment Opportunity PHINIA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.
Visa Sponsorship PHINIA provides sponsorship for employment visa status based on business need. For this role, applicants must be authorized to work full-time in the country where the position is based.
No Unauthorized Referrals PHINIA does not seek or accept unsolicited resumes or offers from third-party recruiters or staffing agencies. Only members of our Human Resources Team are authorized to engage or authorize recruiting services.
Global Terms of Use and Privacy Please read the PHINIA Privacy Policy before using this website. Access to and use of this site and applying for a job are conditioned on acceptance of these terms. For more information, visit the PHINIA site.
Career Scam Disclaimer:
PHINIA makes no representations or guarantees regarding employment opportunities listed on third-party websites. Be cautious of scams and never provide sensitive personal information when responding to employment opportunities. For verification, contact PHINIA through PHINIA’s website.
Advancing sustainability today, powering a cleaner tomorrow. Join us on this journey to a brighter tomorrow. For more information, please visit www.phinia.com.
#J-18808-Ljbffr
Job Purpose PHINIA is currently looking for a dynamic, results-driven individual to join as a Customer Service Representative at our Aftermarket Remanufacturing Plant in Troy, MI. This role is responsible for providing exceptional customer service and managing time-sensitive information and transactions to ensure on-time delivery by tracking shipments for pickup and estimating times of arrival and delivery.
Key Responsibilities
Use SAP system to enter and process customer orders for assigned customer accounts.
Enter orders timely and accurately to ensure data reflects customer requirements and expectations.
Manage customer expectations and communicate promptly and effectively.
Ensure critical information is communicated to internal and external customers.
Drive issue resolution with both internal and external customers.
What We’re Looking For
Bachelor’s degree in business or communications preferred.
0-3+ years of experience in customer service or related role with focus on logistics and delivery.
Strong problem solving and analytical skills.
Great work ethic with excellent organizational skills.
Ability to communicate effectively both verbally and in writing; ability to multi-task.
What We Offer We provide compensation and benefits programs intended to attract, motivate, reward, and retain a globally diverse workforce. Our programs are informed by market data and business needs, with equitable and competitive compensation. We offer quality and competitive benefits, including health resources, family-friendly policies, and an agile workplace program, where not precluded by collective bargaining agreements or statutory plans. We also provide formal development opportunities at all levels to help employees develop the skills needed to succeed.
What We Believe
Product Leadership – Innovation that brings value to our customers
Humility – Seeking diverse perspectives and collaborative work
Inclusivity – Recognizing differences strengthens us
Net-Zero – Commitment to energy efficiency and waste reduction
Integrity – Taking responsibility for decisions
Accountability – Owning actions and driving results
Safety Safety First. We are committed to continually improving our safety performance and the health and wellness of our employees. Safety is everyone’s responsibility, and incidents, near misses, and unsafe conditions should be reported immediately to the direct manager, Human Resources, or Safety Representative.
Equal Employment Opportunity PHINIA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.
Visa Sponsorship PHINIA provides sponsorship for employment visa status based on business need. For this role, applicants must be authorized to work full-time in the country where the position is based.
No Unauthorized Referrals PHINIA does not seek or accept unsolicited resumes or offers from third-party recruiters or staffing agencies. Only members of our Human Resources Team are authorized to engage or authorize recruiting services.
Global Terms of Use and Privacy Please read the PHINIA Privacy Policy before using this website. Access to and use of this site and applying for a job are conditioned on acceptance of these terms. For more information, visit the PHINIA site.
Career Scam Disclaimer:
PHINIA makes no representations or guarantees regarding employment opportunities listed on third-party websites. Be cautious of scams and never provide sensitive personal information when responding to employment opportunities. For verification, contact PHINIA through PHINIA’s website.
Advancing sustainability today, powering a cleaner tomorrow. Join us on this journey to a brighter tomorrow. For more information, please visit www.phinia.com.
#J-18808-Ljbffr