RevOps Manager (SMB & Mid-Market) (Hybrid) (Position located in DC)
KnowBe4, Inc., Arlington, Virginia, United States, 22201
Overview
RevOps Manager (SMB & Mid-Market) – Hybrid – Position located in DC About KnowBe4 KnowBe4 is a cybersecurity company focused on transforming security culture through an AI-driven Human Risk Management platform. We serve over 70,000 organizations worldwide and are recognized as a Leader by G2 and TrustRadius. Our team values transparency, ownership, and professional development in a welcoming environment, with options for remote or in-person work. The Revenue Operations team ensures KnowBe4’s revenue engine runs effectively. As the RevOps Manager for SMB & Mid Market within Revenue Operations, you’ll implement the rhythm of the business and processes within the SMB & MidMarket segmentation of our Domestic Revenue departments. You’ll collaborate with revenue leadership across Marketing, Sales, Channel, and Customer Success to drive performance across the SMB/MM revenue segmentation.
Responsibilities
Develop and implement the rhythm of the business for the SMB & Mid-Market segment of our Domestic Revenue departments, including New Customer, Cross-Sell/Upsell, CSM, Marketing, and Channel teams. Communicate and prepare documentation on revenue performance for the VP of Processes and Programs / VP RevOps. Design and document key business processes within Revenue segmentation and collaborate with the BPM team on cross-functional processes. Rapidly diagnose operational improvement opportunities and recommend initiatives to improve revenue performance and efficiency. Collaborate with revenue leaders to automate or improve processes with revenue technology solutions. Define actionable plans and roadmaps, align cross-functional stakeholders, and lead implementation of large, complex change initiatives. Design and compile KPIs/data points through Excel and Slides for reporting as needed. Engage SMB/MM Revenue leaders and sales representatives to identify training opportunities and collaborate with the training organization to meet needs.
Requirements
Bachelor's degree or equivalent practical experience MBA or Master’s degree (preferred) Minimum 7 years of experience in revenue operations within a SaaS company Minimum 3 years of experience working directly with B2B SaaS sales teams Minimum 3 years of people management experience Strong Excel/Sheets/Slides knowledge Experience with CRM tools such as Salesforce Experience communicating across organizations, geographies, and cultures Ability to remove ambiguity and drive efficiency through documentation and new processes Skilled at building relationships and trust across cross-functional stakeholders Excellent communication and presentation skills, with ability to structure and clarify complex topics for the revenue organization Strong business acumen and problem-solving skills Ability to work with data and extract insights
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note:
An applicant assessment and background check may be part of your hiring procedure.
Equal Employment Opportunity
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable law. If you require reasonable accommodation, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
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RevOps Manager (SMB & Mid-Market) – Hybrid – Position located in DC About KnowBe4 KnowBe4 is a cybersecurity company focused on transforming security culture through an AI-driven Human Risk Management platform. We serve over 70,000 organizations worldwide and are recognized as a Leader by G2 and TrustRadius. Our team values transparency, ownership, and professional development in a welcoming environment, with options for remote or in-person work. The Revenue Operations team ensures KnowBe4’s revenue engine runs effectively. As the RevOps Manager for SMB & Mid Market within Revenue Operations, you’ll implement the rhythm of the business and processes within the SMB & MidMarket segmentation of our Domestic Revenue departments. You’ll collaborate with revenue leadership across Marketing, Sales, Channel, and Customer Success to drive performance across the SMB/MM revenue segmentation.
Responsibilities
Develop and implement the rhythm of the business for the SMB & Mid-Market segment of our Domestic Revenue departments, including New Customer, Cross-Sell/Upsell, CSM, Marketing, and Channel teams. Communicate and prepare documentation on revenue performance for the VP of Processes and Programs / VP RevOps. Design and document key business processes within Revenue segmentation and collaborate with the BPM team on cross-functional processes. Rapidly diagnose operational improvement opportunities and recommend initiatives to improve revenue performance and efficiency. Collaborate with revenue leaders to automate or improve processes with revenue technology solutions. Define actionable plans and roadmaps, align cross-functional stakeholders, and lead implementation of large, complex change initiatives. Design and compile KPIs/data points through Excel and Slides for reporting as needed. Engage SMB/MM Revenue leaders and sales representatives to identify training opportunities and collaborate with the training organization to meet needs.
Requirements
Bachelor's degree or equivalent practical experience MBA or Master’s degree (preferred) Minimum 7 years of experience in revenue operations within a SaaS company Minimum 3 years of experience working directly with B2B SaaS sales teams Minimum 3 years of people management experience Strong Excel/Sheets/Slides knowledge Experience with CRM tools such as Salesforce Experience communicating across organizations, geographies, and cultures Ability to remove ambiguity and drive efficiency through documentation and new processes Skilled at building relationships and trust across cross-functional stakeholders Excellent communication and presentation skills, with ability to structure and clarify complex topics for the revenue organization Strong business acumen and problem-solving skills Ability to work with data and extract insights
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note:
An applicant assessment and background check may be part of your hiring procedure.
Equal Employment Opportunity
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable law. If you require reasonable accommodation, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
#J-18808-Ljbffr