Relationship Banker I (Douglasville Main Branch)
Regions Bank, Damascus, Georgia, United States, 31741
Overview
Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job—a place to build a career with opportunities. If you are focused on results, dedicated to quality, strength, and integrity, Regions may be your employer of choice. Regions is dedicated to safeguarding private and personally identifiable information you submit. The information you provide will be collected and reviewed by Regions associates, consultants, and vendors to evaluate your qualifications and experience for job opportunities and will not be used for marketing, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Position
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, contributing to improving the financial wellness of our customers. The role aims to create meaningful personal connections with customers while processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility. Regions’ mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want. This requires strong communication skills and the ability to provide personalized customer service. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs (deposits, withdrawals, payments, and other typical teller transactions). Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution). Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank. Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to make banking easier. Assists branch and team members with basic tasks to aid in customer problem resolution. Refers customers to an internal team of experts when more complex financial goals and needs are identified. Follows bank processes and procedures and adheres to applicable laws and regulations; performs duties as delegated by the Branch Manager; ensures sound banking practices and manages, identifies, and reports operational risks. Helps achieve branch targets by identifying customer needs and providing appropriate guidance about Regions’ solutions. May conduct outbound calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting financial needs. This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. The position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustained attention to a monitor Ability to walk and stand for extended periods Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full-time Compensation Details
Pay ranges are job-specific and provided as a point-of-market reference for compensation decisions. Other factors, including experience, skills, knowledge, contribution, job location, and performance, affect pay and may cause variation among associates. The target information listed below reflects the Metropolitan Statistical Area market range for the position location and level. Job Range Target: Minimum:
$41,581.16 USD Median:
$49,224.00 USD Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Incentives are earned based on performance against defined metrics and goals. Benefits Information
Regions offers a benefits package that is flexible and comprehensive. Benefits information below is for informational purposes and is not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated at any time. To learn more about Regions’ benefits, please visit the Regions benefits page. Location
Douglasville Main, Douglasville, Georgia Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time at the discretion of the company.
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Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job—a place to build a career with opportunities. If you are focused on results, dedicated to quality, strength, and integrity, Regions may be your employer of choice. Regions is dedicated to safeguarding private and personally identifiable information you submit. The information you provide will be collected and reviewed by Regions associates, consultants, and vendors to evaluate your qualifications and experience for job opportunities and will not be used for marketing, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Position
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, contributing to improving the financial wellness of our customers. The role aims to create meaningful personal connections with customers while processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility. Regions’ mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want. This requires strong communication skills and the ability to provide personalized customer service. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs (deposits, withdrawals, payments, and other typical teller transactions). Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution). Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank. Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to make banking easier. Assists branch and team members with basic tasks to aid in customer problem resolution. Refers customers to an internal team of experts when more complex financial goals and needs are identified. Follows bank processes and procedures and adheres to applicable laws and regulations; performs duties as delegated by the Branch Manager; ensures sound banking practices and manages, identifies, and reports operational risks. Helps achieve branch targets by identifying customer needs and providing appropriate guidance about Regions’ solutions. May conduct outbound calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting financial needs. This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. The position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustained attention to a monitor Ability to walk and stand for extended periods Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full-time Compensation Details
Pay ranges are job-specific and provided as a point-of-market reference for compensation decisions. Other factors, including experience, skills, knowledge, contribution, job location, and performance, affect pay and may cause variation among associates. The target information listed below reflects the Metropolitan Statistical Area market range for the position location and level. Job Range Target: Minimum:
$41,581.16 USD Median:
$49,224.00 USD Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Incentives are earned based on performance against defined metrics and goals. Benefits Information
Regions offers a benefits package that is flexible and comprehensive. Benefits information below is for informational purposes and is not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated at any time. To learn more about Regions’ benefits, please visit the Regions benefits page. Location
Douglasville Main, Douglasville, Georgia Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time at the discretion of the company.
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