Lead Field Service Representative
Schneider Electric, Fort Worth, Texas, United States, 76102
Overview
Great People Make Schneider Electric a Great Company. Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers, customer focused, and passionate about the work they do. They are the future of Schneider Electric. This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.
This role ensures that within an organizational department it has the correct level of Technical Service experience to support customers. The purpose is to ensure the department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity. While this role does not have direct management responsibility, the person will provide assistance to the Services Manager in coaching, mentoring, and providing guidance to other field associates in the district and may take some leadership responsibility in customer interactions as directed by the Services Manager.
Responsibilities
Mentor other field service reps to provide advice and technical support when required.
Report to the Field Service Manager and advise on Technical Service or Support matters.
Manage a number of Customer Key Accounts.
Carry out service or support work in line with standard procedures and occasionally outside these boundaries as required.
Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
Develop innovative solutions to complex technical problems during start-up.
Research, evaluate, and recommend new products or equipment upgrades to meet customer needs.
Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.
Coach and mentor less experienced engineers, check the quality of their work, and help diagnose and solve problems.
Produce leads for Service Support.
Troubleshoot, investigate, and resolve technical problems during start-up.
Train customers on the features of the equipment they have purchased.
Skills Required
Leadership skills to mentor and support team members in the field; coaching attitude
Customer engagement skills to support the Services Manager in key interactions with customers
High level of technical knowledge of electronic/electrical theory; knowledge of HVAC systems and related software is preferred
Ability to work with general direction and be largely independent
Ability to operate within division policy guidelines using independent judgment
Commitment to safety policies, practices, and procedures
Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and regulations
Ability to write reports and manuals; present information to managers, clients, and customers
Mathematical ability, including proportions, percentages, area, circumference, volume; basic algebra and geometry
Problem definition, data collection, fact establishment, and drawing valid conclusions; ability to interpret technical instructions
Proficient PC skills (email, records, databases, word processing, spreadsheets, etc.)
Ability to handle multiple tasks simultaneously
Physical ability to stand, walk, and sit for extended periods; lift and carry up to 50 pounds
Familiarity with preparing MOPs is a plus; adhere to approved Methods of Procedures (MOPs)
Hands-on technical work experience required
Certification required according to business and country of operation
Experience with critical systems infrastructure (e.g., electrical switchgear, diesel generators, UPS, chillers, cooling towers, etc.)
Clear verbal and written communication skills
Valid driver’s license
What we have for you Within your first 180 days, you’ll experience an 8-week in-person training in our facility in Dallas, TX with all expenses paid. After training, online training continues and you will be paired with a local mentor for on-the-job onboarding.
Schneider Electric offers an inclusive benefits package to support all employees, including flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays and PTO, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers
Let us learn about you Apply today. Schneider Electric values IMPACT – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – and we seek IMPACT Makers who turn sustainability ambitions into actions.
You must submit an online application. This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer and upholds the highest standards of ethics and compliance. We are committed to inclusivity and equal employment opportunities for all qualified individuals regardless of race, religion, color, gender, disability, national origin, age, military status, sexual orientation, marital status, or any other protected characteristic.
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This role ensures that within an organizational department it has the correct level of Technical Service experience to support customers. The purpose is to ensure the department has the Technical Service Capability to support its engineering and service commitments to an Advanced level of complexity. While this role does not have direct management responsibility, the person will provide assistance to the Services Manager in coaching, mentoring, and providing guidance to other field associates in the district and may take some leadership responsibility in customer interactions as directed by the Services Manager.
Responsibilities
Mentor other field service reps to provide advice and technical support when required.
Report to the Field Service Manager and advise on Technical Service or Support matters.
Manage a number of Customer Key Accounts.
Carry out service or support work in line with standard procedures and occasionally outside these boundaries as required.
Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
Develop innovative solutions to complex technical problems during start-up.
Research, evaluate, and recommend new products or equipment upgrades to meet customer needs.
Monitor and resolve recurring more complex problems to ensure ongoing customer satisfaction.
Coach and mentor less experienced engineers, check the quality of their work, and help diagnose and solve problems.
Produce leads for Service Support.
Troubleshoot, investigate, and resolve technical problems during start-up.
Train customers on the features of the equipment they have purchased.
Skills Required
Leadership skills to mentor and support team members in the field; coaching attitude
Customer engagement skills to support the Services Manager in key interactions with customers
High level of technical knowledge of electronic/electrical theory; knowledge of HVAC systems and related software is preferred
Ability to work with general direction and be largely independent
Ability to operate within division policy guidelines using independent judgment
Commitment to safety policies, practices, and procedures
Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and regulations
Ability to write reports and manuals; present information to managers, clients, and customers
Mathematical ability, including proportions, percentages, area, circumference, volume; basic algebra and geometry
Problem definition, data collection, fact establishment, and drawing valid conclusions; ability to interpret technical instructions
Proficient PC skills (email, records, databases, word processing, spreadsheets, etc.)
Ability to handle multiple tasks simultaneously
Physical ability to stand, walk, and sit for extended periods; lift and carry up to 50 pounds
Familiarity with preparing MOPs is a plus; adhere to approved Methods of Procedures (MOPs)
Hands-on technical work experience required
Certification required according to business and country of operation
Experience with critical systems infrastructure (e.g., electrical switchgear, diesel generators, UPS, chillers, cooling towers, etc.)
Clear verbal and written communication skills
Valid driver’s license
What we have for you Within your first 180 days, you’ll experience an 8-week in-person training in our facility in Dallas, TX with all expenses paid. After training, online training continues and you will be paired with a local mentor for on-the-job onboarding.
Schneider Electric offers an inclusive benefits package to support all employees, including flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays and PTO, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers
Let us learn about you Apply today. Schneider Electric values IMPACT – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – and we seek IMPACT Makers who turn sustainability ambitions into actions.
You must submit an online application. This position will be posted until filled.
Schneider Electric is an Equal Opportunity Employer and upholds the highest standards of ethics and compliance. We are committed to inclusivity and equal employment opportunities for all qualified individuals regardless of race, religion, color, gender, disability, national origin, age, military status, sexual orientation, marital status, or any other protected characteristic.
#J-18808-Ljbffr