Remote Bilingual (Spanish) Customer Service Account Representative
Remote Jobs, San Diego, California, United States, 92189
Overview
Employer Industry: Insurance Services
What to Expect
Answer 50+ inbound customer calls daily while maintaining high service standards
Ensure 100% accuracy in policy servicing, billing, and claims support
Identify retention risks and escalate issues to sales as necessary
Maintain precise records in CRM and internal systems while executing service workflows
Collaborate with teammates and sales to ensure seamless transitions for customers
What is Required
Minimum of one year of relevant industry experience, preferably with the employer
Active Property & Casualty AND Life & Health licenses preferred to start
Strong customer-centric mindset and emotional intelligence
Excellent communication and listening skills
Ability to demonstrate resilience and adaptability in high-pressure situations
How to Stand Out
Experience in a customer service role within the insurance industry
Proven track record of achieving retention and sales targets
Familiarity with CRM systems and service workflows
Strong problem-solving skills and attention to detail
Willingness to seek ongoing learning opportunities for personal and professional growth
#InsuranceServices #CustomerService #CareerOpportunity #DiversityAndInclusion #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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What to Expect
Answer 50+ inbound customer calls daily while maintaining high service standards
Ensure 100% accuracy in policy servicing, billing, and claims support
Identify retention risks and escalate issues to sales as necessary
Maintain precise records in CRM and internal systems while executing service workflows
Collaborate with teammates and sales to ensure seamless transitions for customers
What is Required
Minimum of one year of relevant industry experience, preferably with the employer
Active Property & Casualty AND Life & Health licenses preferred to start
Strong customer-centric mindset and emotional intelligence
Excellent communication and listening skills
Ability to demonstrate resilience and adaptability in high-pressure situations
How to Stand Out
Experience in a customer service role within the insurance industry
Proven track record of achieving retention and sales targets
Familiarity with CRM systems and service workflows
Strong problem-solving skills and attention to detail
Willingness to seek ongoing learning opportunities for personal and professional growth
#InsuranceServices #CustomerService #CareerOpportunity #DiversityAndInclusion #RemoteWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr