Remote Bilingual (Spanish) Customer Service Account Representative
Remote Jobs, San Francisco, California, United States, 94199
Overview
Employer Industry: Insurance Services
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Flexibility of remote work with a structured schedule (8:30 AM - 5 PM ET, Monday - Friday)
Commitment to diversity and inclusion within the workplace
Comprehensive training and coaching provided for skill development
Travel expenses covered for quarterly visits to the employer\'s home base in Atlanta
Responsibilities
Deliver world-class customer service by managing inbound calls and addressing customer inquiries
Ensure accuracy and completeness in policy servicing, billing, endorsements, and claims support
Identify retention risks and escalate issues to sales as necessary
Maintain precise records and documentation in CRM and internal systems
Collaborate with teammates and sales partners to foster seamless customer transitions
Qualifications
Minimum of ONE YEAR of relevant industry experience (preferably in insurance)
Must possess active Property & Casualty AND Life & Health licenses (preferred to start, required for contribution)
Strong customer-centric mindset with a focus on retention
Excellent communication and problem-solving skills
Ability to demonstrate resilience and adaptability in high-pressure situations
Preferred Qualifications
Previous experience in a customer service role within the insurance industry
Familiarity with CRM systems and service workflows
Demonstrated ability to work collaboratively in a team environment
Willingness to pursue ongoing learning opportunities and professional development
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Flexibility of remote work with a structured schedule (8:30 AM - 5 PM ET, Monday - Friday)
Commitment to diversity and inclusion within the workplace
Comprehensive training and coaching provided for skill development
Travel expenses covered for quarterly visits to the employer\'s home base in Atlanta
Responsibilities
Deliver world-class customer service by managing inbound calls and addressing customer inquiries
Ensure accuracy and completeness in policy servicing, billing, endorsements, and claims support
Identify retention risks and escalate issues to sales as necessary
Maintain precise records and documentation in CRM and internal systems
Collaborate with teammates and sales partners to foster seamless customer transitions
Qualifications
Minimum of ONE YEAR of relevant industry experience (preferably in insurance)
Must possess active Property & Casualty AND Life & Health licenses (preferred to start, required for contribution)
Strong customer-centric mindset with a focus on retention
Excellent communication and problem-solving skills
Ability to demonstrate resilience and adaptability in high-pressure situations
Preferred Qualifications
Previous experience in a customer service role within the insurance industry
Familiarity with CRM systems and service workflows
Demonstrated ability to work collaboratively in a team environment
Willingness to pursue ongoing learning opportunities and professional development
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr