Remote Bilingual (Spanish) Customer Service Account Representative
Remote Jobs, Los Angeles, California, United States, 90079
Employer Industry: Insurance Services
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Work remotely with flexible hours from 8:30 AM to 5:00 PM ET, Monday to Friday
Supportive and collaborative work environment with a focus on personal and professional excellence
Commitment to diversity and inclusion in the workplace
Comprehensive training and coaching provided to enhance skills
Participation in team activities and quarterly travel to the employer's home base in Atlanta
What to Expect (Job Responsibilities)
Answer 50+ inbound calls daily while maintaining exceptional customer service
Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support
Proactively identify retention risks and escalate issues as necessary
Maintain precise records in CRM and internal systems, ensuring operational discipline
Collaborate effectively with teammates and sales partners to enhance customer experience
What is Required (Qualifications)
At least ONE YEAR of relevant industry experience (preferably with the employer)
Must possess active Property & Casualty AND Life & Health licenses, or willingness to obtain them
Strong customer-centric mindset with excellent communication skills
Ability to demonstrate resilience and adaptability in high-pressure situations
Commitment to personal accountability and continuous learning
How to Stand Out (Preferred Qualifications)
Experience working in a customer service role within the insurance industry
Familiarity with CRM systems and service workflows
Demonstrated problem-solving skills and process discipline
Previous involvement in team collaboration and process improvement initiatives
Bilingual proficiency in Spanish and English
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Work remotely with flexible hours from 8:30 AM to 5:00 PM ET, Monday to Friday
Supportive and collaborative work environment with a focus on personal and professional excellence
Commitment to diversity and inclusion in the workplace
Comprehensive training and coaching provided to enhance skills
Participation in team activities and quarterly travel to the employer's home base in Atlanta
What to Expect (Job Responsibilities)
Answer 50+ inbound calls daily while maintaining exceptional customer service
Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support
Proactively identify retention risks and escalate issues as necessary
Maintain precise records in CRM and internal systems, ensuring operational discipline
Collaborate effectively with teammates and sales partners to enhance customer experience
What is Required (Qualifications)
At least ONE YEAR of relevant industry experience (preferably with the employer)
Must possess active Property & Casualty AND Life & Health licenses, or willingness to obtain them
Strong customer-centric mindset with excellent communication skills
Ability to demonstrate resilience and adaptability in high-pressure situations
Commitment to personal accountability and continuous learning
How to Stand Out (Preferred Qualifications)
Experience working in a customer service role within the insurance industry
Familiarity with CRM systems and service workflows
Demonstrated problem-solving skills and process discipline
Previous involvement in team collaboration and process improvement initiatives
Bilingual proficiency in Spanish and English
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr