Remote Bilingual (Spanish) Customer Service Account Representative
Remote Jobs, Saint Louis, Missouri, United States, 63146
Why consider this job opportunity
Opportunity to work in a dynamic and supportive environment focused on customer service excellence.
Potential for career advancement and growth within the organization.
Remote work flexibility with a schedule of 8:30 AM - 5:00 PM ET, Monday to Friday.
Commitment to diversity and inclusion in the workplace.
Comprehensive training provided for new hires, including assistance with licensing.
Engaging company culture that values collaboration and personal accountability.
What to Expect (Job Responsibilities)
Answer 50+ inbound calls daily and maintain over 2 hours of talk time.
Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support.
Identify and escape retention risks or coverage gaps to the sales team.
Maintain precise records in CRM and internal systems while executing service workflows.
Collaborate with teammates and sales partners to communicate growth opportunities and updates.
What is Required (Qualifications)
Minimum of one year of relevant industry experience, preferably with an insurance company.
Must possess or be willing to obtain active Property & Casualty AND Life & Health licenses.
Strong customer‑centric mindset and emotional intelligence.
Ability to demonstrate resilience and adaptability in high‑pressure situations.
Excellent communication skills, both verbal and written.
How to Stand Out (Preferred Qualifications)
Previous experience with State Farm or similar insurance companies.
Familiarity with CRM systems and service workflows.
Proven track record of achieving retention and sales targets.
Strong problem‑solving skills and attention to detail.
Experience in a remote work setting.
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Potential for career advancement and growth within the organization.
Remote work flexibility with a schedule of 8:30 AM - 5:00 PM ET, Monday to Friday.
Commitment to diversity and inclusion in the workplace.
Comprehensive training provided for new hires, including assistance with licensing.
Engaging company culture that values collaboration and personal accountability.
What to Expect (Job Responsibilities)
Answer 50+ inbound calls daily and maintain over 2 hours of talk time.
Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support.
Identify and escape retention risks or coverage gaps to the sales team.
Maintain precise records in CRM and internal systems while executing service workflows.
Collaborate with teammates and sales partners to communicate growth opportunities and updates.
What is Required (Qualifications)
Minimum of one year of relevant industry experience, preferably with an insurance company.
Must possess or be willing to obtain active Property & Casualty AND Life & Health licenses.
Strong customer‑centric mindset and emotional intelligence.
Ability to demonstrate resilience and adaptability in high‑pressure situations.
Excellent communication skills, both verbal and written.
How to Stand Out (Preferred Qualifications)
Previous experience with State Farm or similar insurance companies.
Familiarity with CRM systems and service workflows.
Proven track record of achieving retention and sales targets.
Strong problem‑solving skills and attention to detail.
Experience in a remote work setting.
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr