Remote Bilingual (Spanish) Customer Service Account Representative
Remote Jobs, Chicago Heights, Illinois, United States, 60411
Overview
Employer Industry: Insurance Services
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Flexible remote work arrangement from anywhere within the U.S.
Focus on personal and professional development with ongoing training opportunities
Commitment to diversity and inclusion in the workplace
Engage in a mission-driven role that positively impacts the community
Responsibilities
Deliver world-class service in every customer interaction, maintaining trust and confidence
Answer 50+ inbound calls per day and maintain 2+ hours of daily talk time
Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support
Proactively identify retention risks or coverage gaps, escalating issues as needed
Collaborate with teammates and sales partners to enhance overall service execution
Qualifications
At least ONE YEAR of relevant industry experience (preferably with the employer)
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred
Strong customer-centric mindset with a focus on retention and problem-solving
Exceptional communication skills, both verbal and written
Ability to work Monday to Friday from 8:30 AM to 5:00 PM ET
Preferred Qualifications
Previous experience in a customer service role within the insurance industry
Familiarity with CRM and internal systems for record-keeping
Demonstrated resilience and adaptability in high-pressure situations
Experience in sales or cross-selling products
Commitment to ongoing personal and professional development
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Flexible remote work arrangement from anywhere within the U.S.
Focus on personal and professional development with ongoing training opportunities
Commitment to diversity and inclusion in the workplace
Engage in a mission-driven role that positively impacts the community
Responsibilities
Deliver world-class service in every customer interaction, maintaining trust and confidence
Answer 50+ inbound calls per day and maintain 2+ hours of daily talk time
Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support
Proactively identify retention risks or coverage gaps, escalating issues as needed
Collaborate with teammates and sales partners to enhance overall service execution
Qualifications
At least ONE YEAR of relevant industry experience (preferably with the employer)
Fully licensed (active Property & Casualty AND Life & Health licenses) is preferred
Strong customer-centric mindset with a focus on retention and problem-solving
Exceptional communication skills, both verbal and written
Ability to work Monday to Friday from 8:30 AM to 5:00 PM ET
Preferred Qualifications
Previous experience in a customer service role within the insurance industry
Familiarity with CRM and internal systems for record-keeping
Demonstrated resilience and adaptability in high-pressure situations
Experience in sales or cross-selling products
Commitment to ongoing personal and professional development
#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr