Customer Service Representative (Hingham, MA)
The Planet Group, Hingham, Massachusetts, us, 02043
Job Description
Job Title:
Customer Service Representative Location:
Hingham, MA 02043 Contract length:
5-month contract Pay:
$20/hr - 24/hr
Customer Service Representative Description
Answers customer calls to provide information regarding directions, processing mail, cashiering, posting, payment application and termination of service, payment arrangements, collections, meter reading, billing, inspections, audits, meter test, and repair and replacements Analyze customer billing and payment history Effectively troubleshoots customer inquiries ?Contacts delinquent customers to make arrangements for payment or discontinuance of service ?Maintains account ledgers and assembles information regarding delinquent accounts for possible legal action Prepares and maintains records pertaining large and sensitive customers' accounts and billings Provides general clerical support to supervisor prepares and composes letters, memoranda, etc. Generates work orders for scheduled appointments and verifies check amounts Maintains telephone logs of incoming calls maintain correspondence log ?Performs data entry to complete work orders, duplicates documents and bills, retrieves and faxes requested work orders and customer service-related correspondence Performs telephone switchboard and dispatcher duties Completes final Read Orders Completes Inspection Orders ?Completes Turn-On/Turn-Off Orders Creates new accounts for new service Processes Forms (Refunds, Misapplied Payments, Credit) Makes appointments to reread meter ?Commitment to health, safety and protection of the environment: The incumbent supports United Water's commitment to safety by complying with the programs regarding health, safety and protection of the environment The incumbent demonstrates safe work practices, takes part in safety meetings, and advises the supervisor of any non-conforming conditions ?Complies with all organization safety procedures ?Participates on cross-functional teams Performs other projects / tasks/ duties as assigned
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.
Job Title:
Customer Service Representative Location:
Hingham, MA 02043 Contract length:
5-month contract Pay:
$20/hr - 24/hr
Customer Service Representative Description
Answers customer calls to provide information regarding directions, processing mail, cashiering, posting, payment application and termination of service, payment arrangements, collections, meter reading, billing, inspections, audits, meter test, and repair and replacements Analyze customer billing and payment history Effectively troubleshoots customer inquiries ?Contacts delinquent customers to make arrangements for payment or discontinuance of service ?Maintains account ledgers and assembles information regarding delinquent accounts for possible legal action Prepares and maintains records pertaining large and sensitive customers' accounts and billings Provides general clerical support to supervisor prepares and composes letters, memoranda, etc. Generates work orders for scheduled appointments and verifies check amounts Maintains telephone logs of incoming calls maintain correspondence log ?Performs data entry to complete work orders, duplicates documents and bills, retrieves and faxes requested work orders and customer service-related correspondence Performs telephone switchboard and dispatcher duties Completes final Read Orders Completes Inspection Orders ?Completes Turn-On/Turn-Off Orders Creates new accounts for new service Processes Forms (Refunds, Misapplied Payments, Credit) Makes appointments to reread meter ?Commitment to health, safety and protection of the environment: The incumbent supports United Water's commitment to safety by complying with the programs regarding health, safety and protection of the environment The incumbent demonstrates safe work practices, takes part in safety meetings, and advises the supervisor of any non-conforming conditions ?Complies with all organization safety procedures ?Participates on cross-functional teams Performs other projects / tasks/ duties as assigned
The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it's from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.
The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.