Customer Relations Rep - Bilingual
Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations. Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines. Makes routine changes or adjustments to customers' accounts. Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures. Transmit information or requests to proper division or department and prepares necessary work orders. Communicate with customers via automated dialing system, placing and receiving calls concerning delinquent accounts, scheduling of service work and other customer-related matters. Performs miscellaneous and/or clerical duties as assigned by Supervision. Fill-in positions in various areas within the Department, as required. Denotes essential functions Shift to be determined This is a dot safety-sensitive position. Any applicant transferring into this department from a non-safety position will be required to pass a pre-employment drug screen. Previous work experience in a customer service environment. Must be fluent in Spanish and English reading, writing and verbal communication skills. Must possess effective listening skills and be able to follow oral and written instructions. Must have compassion and understanding of customers' problems and ability to use good judgment in dealing with these problems. Must have accurate keyboard skills (minimum 30 wpm) to access customer account information. Must have proven problem solving skills and good analytical skills to be able to review and analyze customer accounts. Must have experience in using a computer terminal and/or a personal computer. Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers. Must possess simple arithmetic skills and ability to use calculator. Must pass an administered Bilingual Test. Candidates must successfully complete the Customer Service Representative test. Be a role model. Be agile. Collaborate and Share. Develop Self & Others. Empower to grow. Focus to achieve results. Technical Skills. CONNECTICUT NATURAL GAS CORPORATION Mobility Information: Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: February-18-2026
Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations. Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines. Makes routine changes or adjustments to customers' accounts. Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures. Transmit information or requests to proper division or department and prepares necessary work orders. Communicate with customers via automated dialing system, placing and receiving calls concerning delinquent accounts, scheduling of service work and other customer-related matters. Performs miscellaneous and/or clerical duties as assigned by Supervision. Fill-in positions in various areas within the Department, as required. Denotes essential functions Shift to be determined This is a dot safety-sensitive position. Any applicant transferring into this department from a non-safety position will be required to pass a pre-employment drug screen. Previous work experience in a customer service environment. Must be fluent in Spanish and English reading, writing and verbal communication skills. Must possess effective listening skills and be able to follow oral and written instructions. Must have compassion and understanding of customers' problems and ability to use good judgment in dealing with these problems. Must have accurate keyboard skills (minimum 30 wpm) to access customer account information. Must have proven problem solving skills and good analytical skills to be able to review and analyze customer accounts. Must have experience in using a computer terminal and/or a personal computer. Must be flexible and able to adapt to changes in priorities and procedures to meet the needs of customers. Must possess simple arithmetic skills and ability to use calculator. Must pass an administered Bilingual Test. Candidates must successfully complete the Customer Service Representative test. Be a role model. Be agile. Collaborate and Share. Develop Self & Others. Empower to grow. Focus to achieve results. Technical Skills. CONNECTICUT NATURAL GAS CORPORATION Mobility Information: Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: February-18-2026