Customer Relations Representative
Iberdrola, East Hartford, Connecticut, United States, 06108
Customer Relations Representative
Three positions available at CNG - CT - East Hartford - Meadow St with an hourly rate range of $31.86 - $38.72. Key Responsibilities
Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations. Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines. Makes routine changes or adjustments to customers' accounts. Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures. Transmit information or requests to proper division or department and prepares necessary work orders. Communicate with customers via automated dialing system, placing and receiving calls concerning delinquent accounts, scheduling of service work and other customer-related matters. Performs miscellaneous and/or clerical duties as assigned by Supervision. Fill-in positions in various areas within the Department, as required. *Denotes essential functions **Shift to be determined Required Qualifications
Previous work experience in a customer service environment. Proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing. Effective listening skills and ability to follow oral and written instructions. Compassion and understanding of customers' problems and ability to use good judgement in dealing with these problems. Accurate keyboard skills (minimum 30 wpm) to access customer account information. Problem-solving skills and good analytical skills to be able to review and analyze customer accounts. Experience in using a computer terminal and/or a personal computer. Flexibility and ability to adapt to changes in priorities and procedures to meet the needs of customers. Simple arithmetic skills and ability to use calculator. Competencies (this is standard for all jobs)
Growth & Continuous Improvement Initiative & Change Focused on Results Customer Centric (internal and/or External) Communication Collaboration Leadership (people managers/leaders) Disclaimer (this is standard for all jobs)
Avangrid is committed to a diverse and inclusive workplace. Avangrid is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law. Additional Disclaimer Information Connecticut Natural Gas Corporation
Three positions available at CNG - CT - East Hartford - Meadow St with an hourly rate range of $31.86 - $38.72. Key Responsibilities
Answers inquiries (telephone or written) from customers regarding billing, service and all inquiries pertinent to customer relations. Answers customer inquiries regarding credit and collection and makes arrangements according to specific guidelines. Makes routine changes or adjustments to customers' accounts. Makes arrangements for actions or work to be performed by other division or departments in accordance with procedures. Transmit information or requests to proper division or department and prepares necessary work orders. Communicate with customers via automated dialing system, placing and receiving calls concerning delinquent accounts, scheduling of service work and other customer-related matters. Performs miscellaneous and/or clerical duties as assigned by Supervision. Fill-in positions in various areas within the Department, as required. *Denotes essential functions **Shift to be determined Required Qualifications
Previous work experience in a customer service environment. Proven verbal and written communication skills that demonstrate the ability to communicate in an intelligent and effective manner by telephone or in writing. Effective listening skills and ability to follow oral and written instructions. Compassion and understanding of customers' problems and ability to use good judgement in dealing with these problems. Accurate keyboard skills (minimum 30 wpm) to access customer account information. Problem-solving skills and good analytical skills to be able to review and analyze customer accounts. Experience in using a computer terminal and/or a personal computer. Flexibility and ability to adapt to changes in priorities and procedures to meet the needs of customers. Simple arithmetic skills and ability to use calculator. Competencies (this is standard for all jobs)
Growth & Continuous Improvement Initiative & Change Focused on Results Customer Centric (internal and/or External) Communication Collaboration Leadership (people managers/leaders) Disclaimer (this is standard for all jobs)
Avangrid is committed to a diverse and inclusive workplace. Avangrid is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law. Additional Disclaimer Information Connecticut Natural Gas Corporation