SUPERVISORY SALES ASSOCIATE - FULL TIME (35 - 40 HOURS) ELECTRONICS DEPT - NORTH
Navy Exchange Service Command, San Diego, California, United States, 92189
Overview
Job Description - SUPERVISORY SALES ASSOCIATE - FULL TIME (35 - 40 HOURS) ELECTRONICS DEPT - NORTH ISLAND MAIN STORE (250003TR) Responsibilities
Customer Service:
Proactively engage and make a connection with customers; asking questions and listening to customers' needs; directing customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card; cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization:
Maintaining store appearance; cross-selling products and knowing layout of the store; make suggestions to customers on latest trends and current promotions based on customer’s individual needs; learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide product knowledge, specs. Using a Point-of-Sales system including processing cash exchanges, discounts, gift cards, credit/debit cards, cash handling including counting money and returning accurate amounts to customers. Completing various forms of paperwork, reports and reconciliation; being the keeper of merchandise; completing all inventory processes and ensuring merchandise is properly checked in and accurately ticketed; may participate in periodic inventories; responsible for the security of cash, fixed assets and merchandise inventory. Providing direction on assignments including prioritizing projects, tasks, managing merchandise and inventory; adherence to assigned work schedule; accurate and complete follow through on work assignments. Supervisory Duties:
Provides effective leadership, demonstrates ability to direct, train and motivate associates; coaching and feedback timely and professionally; provides direction, work assignments, training to sales associates; provides input to Department Manager on associate performance; may open/close locations; other duties as assigned. Qualifications
Product Knowledge:
Moderate level of knowledge of products; provide training documentation to sales associates on product features. Experience:
1-2 years of Retail or relevant work experience; 1 year of lead or supervisory experience preferred. Communication Skills:
Strong interpersonal and communication skills; ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals; ability to communicate with customers, peers and management; ability to communicate on the telephone with proper etiquette. Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication and division; ability to use a calculator and calculate percentages and ratios; must be able to make change in American monetary units. Reasoning Ability:
Multi-tasking; able to defuse escalated exchanges and create win-win situations; able to work as part of a team and take initiat ive independent of direct supervision. Other:
Ability to work across multiple departments; enthusiastic, friendly and energetic with a desire to provide outstanding service; initial assignment in Electronics Department. Physical Demands & Work Environment
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. Benefits, Hours & Other
Hours: Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. May work across multiple departments based upon business needs. The initial assignment is in the Electronics Department. Paid annual and sick leave. May work across multiple departments based upon business needs. General Experience & Education
General Experience: 1 year of responsible experience in clerical office or retail store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. Specialized Experience: 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. Substitution of Education for Experience: study completed in college, university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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Job Description - SUPERVISORY SALES ASSOCIATE - FULL TIME (35 - 40 HOURS) ELECTRONICS DEPT - NORTH ISLAND MAIN STORE (250003TR) Responsibilities
Customer Service:
Proactively engage and make a connection with customers; asking questions and listening to customers' needs; directing customers to merchandise informing them about upcoming events, promotions, mobile offers, STAR card; cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization:
Maintaining store appearance; cross-selling products and knowing layout of the store; make suggestions to customers on latest trends and current promotions based on customer’s individual needs; learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide product knowledge, specs. Using a Point-of-Sales system including processing cash exchanges, discounts, gift cards, credit/debit cards, cash handling including counting money and returning accurate amounts to customers. Completing various forms of paperwork, reports and reconciliation; being the keeper of merchandise; completing all inventory processes and ensuring merchandise is properly checked in and accurately ticketed; may participate in periodic inventories; responsible for the security of cash, fixed assets and merchandise inventory. Providing direction on assignments including prioritizing projects, tasks, managing merchandise and inventory; adherence to assigned work schedule; accurate and complete follow through on work assignments. Supervisory Duties:
Provides effective leadership, demonstrates ability to direct, train and motivate associates; coaching and feedback timely and professionally; provides direction, work assignments, training to sales associates; provides input to Department Manager on associate performance; may open/close locations; other duties as assigned. Qualifications
Product Knowledge:
Moderate level of knowledge of products; provide training documentation to sales associates on product features. Experience:
1-2 years of Retail or relevant work experience; 1 year of lead or supervisory experience preferred. Communication Skills:
Strong interpersonal and communication skills; ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals; ability to communicate with customers, peers and management; ability to communicate on the telephone with proper etiquette. Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication and division; ability to use a calculator and calculate percentages and ratios; must be able to make change in American monetary units. Reasoning Ability:
Multi-tasking; able to defuse escalated exchanges and create win-win situations; able to work as part of a team and take initiat ive independent of direct supervision. Other:
Ability to work across multiple departments; enthusiastic, friendly and energetic with a desire to provide outstanding service; initial assignment in Electronics Department. Physical Demands & Work Environment
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location. Benefits, Hours & Other
Hours: Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. May work across multiple departments based upon business needs. The initial assignment is in the Electronics Department. Paid annual and sick leave. May work across multiple departments based upon business needs. General Experience & Education
General Experience: 1 year of responsible experience in clerical office or retail store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. Specialized Experience: 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled. Substitution of Education for Experience: study completed in college, university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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