CUSTOMER SERVICE REPRESENTATIVE II
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5221250)
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CUSTOMER SERVICE REPRESENTATIVE II
Salary
$20.72 - $21.86 Hourly
Location
Various
Job Type
Full Time
Job Number
38085
Department
Fleet Department
Opening Date
02/05/2026
Closing Date
2/12/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: PARTS
Reporting Location: Various*
Workdays and Hours: Various*
*Subject to change
ABOUT US
MISSION: The mission of the Fleet Management Department is to provide the City of Houston with the best value fleet management services.
VISION: The vision of the Fleet Management Department is to be recognized as the best managed fleets in the country.
For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department? (https://www.youtube.com/watch?v=67FAmI4M09w&list=PLD0d3hwSm1eAvdG23WAwuzXpRhbOk8m54&index=2) About Fleet Management Department.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
The Fleet Management Department is seeking a Customer Service Representative II for the Parts Division. This position performs a variety of manual and clerical duties related to the ordering, purchasing, receiving, stocking, storage, issuance, and distribution of parts, tools, materials, supplies, equipment, inventory, and surplus property. The role also supports the maintenance and repair of inventory items and assists in the operation of Just-In-Time (JIT) warehouse storage areas, receiving functions, inventory control systems, and material management facilities. Additionally, the position oversees customer service operations to ensure efficient and accurate parts support as well as driving to various locations to conduct inventory counts and delivery of automotive parts.
The Customer Service Representative II duties include but are not limited to the following:
Use standard problem-solving techniques to provide general information and customer assistance for quality service.
Research, analyzes, and resolves standard customer problems and inquiries by various forms of communication, i.e. phone, email, in person, etc.
Prepare documentation to adjust customer accounts while maintaining security and confidentiality.
Maintains and monitors various records and reports on customer assistance including state mandated electronic systems.
May collect and balance daily revenue from sale of permits, receipts or fees.
May create work orders and project numbers. May contact other companies to release services on completed projects.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds safely.
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.
This is a FLEET Management Department Position at the Tier I Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Two years of administrative or customer service-related experience is required.
Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.
LICENSE REQUIREMENTS
N/A
PREFERENCES
Preference will be given to qualified applicants with previous experience with MS Excel, MS Access, SAP, and Asset-works M5. Two years or more of experience sourcing heavy duty diesel parts, and body shop experience in a retail or maintenance environment is preferred. Driving License is highly desired.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer a skill assessment.
SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 15
APPLICATION PROCEDURES:
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6049.
If you need special services or accommodations, call (832) 393-6049. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new hires and re-hires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
YES
NO
02
Are you a current employee of the Fleet Management Department?
Yes
No
03
Please indicate which scenario best describes your education:
Less than High School Diploma/GED
High School Diploma/GED
Associate's Degree or Higher
None of the above
04
Please select the years of verifiable customer service or administrative related experience you have?
Less than 1 year
1 year but less than 2 years
2 years but less than 3 years
3 but less than 5 years
5 years but less than 10 years
10 or more years
I do not have any experience
05
Describe your administrative or customer service-related experience as it relates to the Automotive Parts field. (See Resume is not acceptable, if no exp write N/A.)
06
Do you have a valid/current Driver's License?
YES
NO
My License is revoked/suspended
07
Which of the following software applications are you proficient in? (check all that apply)
Word
Excel
Access
PowerPoint
Outlook
M5 Fleet Focus
None listed above
08
Do you have experience working behind a Parts Counter for heavy duty or body shop parts?
Yes
No
09
If required, are you willing and able to work holidays and weekends?
Yes
No
10
Do you have experience with Automotive Parts in the following areas: (check all that apply)
Inventory Management (Returns, warranties, merchandising, stocking levels)
Merchandising (Planograms, cycle counts, reorders)
Purchasing (Ordering, Receiving, processing payments)
Parts Counter (Billing, stocking, transfers, parts request management)
None of the above
11
Do you have experience souring parts for: (check all that apply)
Heavy Duty (Dump trucks, Air brakes, Diesel engine parts, DEF & DPF systems)
Body Shop (Bumpers, fenders, hoods, lights)
Light Duty (Passengers vehicles, ½ to ¾ Ton trucks)
Fire department specialty equipment (Ambulance, Latter and Pumper trucks)
Agricultural & Construction Equipment (Mowers, Backhoes, Loaders)
None of the above
12
How many years of verifiable experience sourcing heavy duty diesel parts, and body shop experience in a retail or maintenance environment do you have?
Less than 1 year of experience
1 year to less than 2 years of experience
2 years of experience or more
No related experience
Required Question
Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/5221250)
Apply
CUSTOMER SERVICE REPRESENTATIVE II
Salary
$20.72 - $21.86 Hourly
Location
Various
Job Type
Full Time
Job Number
38085
Department
Fleet Department
Opening Date
02/05/2026
Closing Date
2/12/2026 11:59 PM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications accepted from: ALL PERSONS INTERESTED
Division: PARTS
Reporting Location: Various*
Workdays and Hours: Various*
*Subject to change
ABOUT US
MISSION: The mission of the Fleet Management Department is to provide the City of Houston with the best value fleet management services.
VISION: The vision of the Fleet Management Department is to be recognized as the best managed fleets in the country.
For further information pertaining to the Fleet Management Department, please visit: Who is the Fleet Management Department? (https://www.youtube.com/watch?v=67FAmI4M09w&list=PLD0d3hwSm1eAvdG23WAwuzXpRhbOk8m54&index=2) About Fleet Management Department.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
The Fleet Management Department is seeking a Customer Service Representative II for the Parts Division. This position performs a variety of manual and clerical duties related to the ordering, purchasing, receiving, stocking, storage, issuance, and distribution of parts, tools, materials, supplies, equipment, inventory, and surplus property. The role also supports the maintenance and repair of inventory items and assists in the operation of Just-In-Time (JIT) warehouse storage areas, receiving functions, inventory control systems, and material management facilities. Additionally, the position oversees customer service operations to ensure efficient and accurate parts support as well as driving to various locations to conduct inventory counts and delivery of automotive parts.
The Customer Service Representative II duties include but are not limited to the following:
Use standard problem-solving techniques to provide general information and customer assistance for quality service.
Research, analyzes, and resolves standard customer problems and inquiries by various forms of communication, i.e. phone, email, in person, etc.
Prepare documentation to adjust customer accounts while maintaining security and confidentiality.
Maintains and monitors various records and reports on customer assistance including state mandated electronic systems.
May collect and balance daily revenue from sale of permits, receipts or fees.
May create work orders and project numbers. May contact other companies to release services on completed projects.
WORKING CONDITIONS
The position is physically comfortable most of the time with occasional periods of stooping, bending and/or lifting of materials up to 50 pounds safely.
There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor.
This is a FLEET Management Department Position at the Tier I Level.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
Two years of administrative or customer service-related experience is required.
Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.
LICENSE REQUIREMENTS
N/A
PREFERENCES
Preference will be given to qualified applicants with previous experience with MS Excel, MS Access, SAP, and Asset-works M5. Two years or more of experience sourcing heavy duty diesel parts, and body shop experience in a retail or maintenance environment is preferred. Driving License is highly desired.
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer a skill assessment.
SAFETY IMPACT POSITION - YES
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 15
APPLICATION PROCEDURES:
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-6049.
If you need special services or accommodations, call (832) 393-6049. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new hires and re-hires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
YES
NO
02
Are you a current employee of the Fleet Management Department?
Yes
No
03
Please indicate which scenario best describes your education:
Less than High School Diploma/GED
High School Diploma/GED
Associate's Degree or Higher
None of the above
04
Please select the years of verifiable customer service or administrative related experience you have?
Less than 1 year
1 year but less than 2 years
2 years but less than 3 years
3 but less than 5 years
5 years but less than 10 years
10 or more years
I do not have any experience
05
Describe your administrative or customer service-related experience as it relates to the Automotive Parts field. (See Resume is not acceptable, if no exp write N/A.)
06
Do you have a valid/current Driver's License?
YES
NO
My License is revoked/suspended
07
Which of the following software applications are you proficient in? (check all that apply)
Word
Excel
Access
PowerPoint
Outlook
M5 Fleet Focus
None listed above
08
Do you have experience working behind a Parts Counter for heavy duty or body shop parts?
Yes
No
09
If required, are you willing and able to work holidays and weekends?
Yes
No
10
Do you have experience with Automotive Parts in the following areas: (check all that apply)
Inventory Management (Returns, warranties, merchandising, stocking levels)
Merchandising (Planograms, cycle counts, reorders)
Purchasing (Ordering, Receiving, processing payments)
Parts Counter (Billing, stocking, transfers, parts request management)
None of the above
11
Do you have experience souring parts for: (check all that apply)
Heavy Duty (Dump trucks, Air brakes, Diesel engine parts, DEF & DPF systems)
Body Shop (Bumpers, fenders, hoods, lights)
Light Duty (Passengers vehicles, ½ to ¾ Ton trucks)
Fire department specialty equipment (Ambulance, Latter and Pumper trucks)
Agricultural & Construction Equipment (Mowers, Backhoes, Loaders)
None of the above
12
How many years of verifiable experience sourcing heavy duty diesel parts, and body shop experience in a retail or maintenance environment do you have?
Less than 1 year of experience
1 year to less than 2 years of experience
2 years of experience or more
No related experience
Required Question