Overview
SUMMARY:
The Inside Sales Account Manager is responsible for managing and growing a portfolio of existing customer accounts while identifying opportunities for upselling and cross-selling. This role involves close collaboration with internal departments and leadership of the Internal Sales Support team to ensure exceptional service delivery, sales performance, and customer satisfaction. Responsibilities
Manage a portfolio of customer accounts, ensuring ongoing client satisfaction and revenue growth in conjunction with Account Executive and Inside Sales Manager guidance. Develop and implement strategic account plans to meet sales targets and KPIs. Maintain regular communication with clients through phone, email, and virtual meetings to build long-term relationships. Collaborate with Account Executives, Marketing, Sales Support, Planning and Operations teams to support account needs. Analyze account performance, generate reports, and present insights to internal stakeholders. Clearly communicate revisions and initial designs with Planning Department. Prepare proposals, presentations, and gather marketing materials for Account Executives. Handle escalated customer issues professionally and effectively. Keep CRM and internal systems up to date with account activity and sales progress. Participate in forecasting and pipeline management activities. Qualifications and Competencies
Bachelor's degree in Business, Marketing, or related field preferred, but not required Proven experience in sales, account management, or a similar role Excellent communication, negotiation, and interpersonal abilities Proficient in CRM systems and Microsoft Office Suite Strong analytical and organizational capabilities Results-oriented with a proactive approach to sales and customer service Education and Experience
Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral, diagram, or schedule form. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance. The employee is occasionally required to stand, stoop, kneel or crouch. The employee is frequently required to walk. Benefits
Medical Insurance (Dental Insurance) Vision Insurance Company-paid Life and Accidental Death & Dismemberment Insurance Option to buy Additional Life Insurance coverage for yourself and your dependents Short Term Disability Insurance Long Term Disability Insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) 401k Paid Time Off Paid holidays ESOP We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are a drug-free workplace. Patterson Pope is a Federal Contractor.
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SUMMARY:
The Inside Sales Account Manager is responsible for managing and growing a portfolio of existing customer accounts while identifying opportunities for upselling and cross-selling. This role involves close collaboration with internal departments and leadership of the Internal Sales Support team to ensure exceptional service delivery, sales performance, and customer satisfaction. Responsibilities
Manage a portfolio of customer accounts, ensuring ongoing client satisfaction and revenue growth in conjunction with Account Executive and Inside Sales Manager guidance. Develop and implement strategic account plans to meet sales targets and KPIs. Maintain regular communication with clients through phone, email, and virtual meetings to build long-term relationships. Collaborate with Account Executives, Marketing, Sales Support, Planning and Operations teams to support account needs. Analyze account performance, generate reports, and present insights to internal stakeholders. Clearly communicate revisions and initial designs with Planning Department. Prepare proposals, presentations, and gather marketing materials for Account Executives. Handle escalated customer issues professionally and effectively. Keep CRM and internal systems up to date with account activity and sales progress. Participate in forecasting and pipeline management activities. Qualifications and Competencies
Bachelor's degree in Business, Marketing, or related field preferred, but not required Proven experience in sales, account management, or a similar role Excellent communication, negotiation, and interpersonal abilities Proficient in CRM systems and Microsoft Office Suite Strong analytical and organizational capabilities Results-oriented with a proactive approach to sales and customer service Education and Experience
Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written or oral, diagram, or schedule form. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance. The employee is occasionally required to stand, stoop, kneel or crouch. The employee is frequently required to walk. Benefits
Medical Insurance (Dental Insurance) Vision Insurance Company-paid Life and Accidental Death & Dismemberment Insurance Option to buy Additional Life Insurance coverage for yourself and your dependents Short Term Disability Insurance Long Term Disability Insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) 401k Paid Time Off Paid holidays ESOP We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are a drug-free workplace. Patterson Pope is a Federal Contractor.
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