Sr Manager eCommerce Fulfillment Operations (Pick/Pack/Ship)
Entertainment Retail Enterprises, LLC, Florida, New York, United States
Overview
Legendary Holdings is a global multi-brand apparel and consumer products company selling across multiple marketplaces. We run the full engine—from product development and marketing to fulfillment and delivery. We’re one of the fastest-growing privately held companies you’ve probably never heard of… but you’ve definitely heard of our brands. For 25+ years, we’ve built something rare: a people-first environment that’s fast-moving, culturally strong, and genuinely fun. We’re not owned by private equity, we’re not slowed down by red tape, and we’re not interested in “good enough.” We build, we ship, we win—together. The Role (What You’ll Own)
This is a hands-on leadership role running our outbound fulfillment operations—picking, packing, shipping, and outbound execution—in a high-volume, high-SKU, fast-paced environment. You’ll lead from the front, build a strong team culture, and deliver results through KPI ownership, coaching, process improvement, and high standards. This role is ideal for a talented, rising operator who wants to start close to the work, earn trust through performance, and grow quickly inside a winning organization. What Success Looks Like
In your first 30–90 days, you’ll be expected to: Learn our operation quickly and build credibility with the floor team Stabilize outbound execution and improve daily performance consistency Own the numbers (not explain them) Improve throughput, quality, and ship-on-time performance Build a culture of urgency, teamwork, and pride Requirements
Key Responsibilities
Outbound Execution & Daily Leadership: Owns day-to-day ecommerce fulfillment performance across storefronts and drop-ship channels, including picking, packing, labeling, shipping, and returns Assign daily labor, manage workflow, and remove bottlenecks in real time Lead shift startup, performance huddles, and end-of-day recap Coach, train, and develop Leads and frontline associates through consistent feedback KPI Ownership & Accountability
On-time shipments / SLA performance, fill rates Units per hour (UPH) / orders per hour (OPH) by function (pick, pack, label, ship) Quality metrics: mis-picks, order accuracy, label/scan compliance, damage rate, cancellations Cost efficiency (labor productivity + waste reduction) Serves as the primary business owner for fulfillment-related systems, data inputs, and order processing tools Serves as the subject matter expert for fulfillment workflows, order logic, and execution standards Safety and compliance execution Process Improvement & Scaling
Identifies fulfillment execution issues, conducts root-cause analysis, and influences corrective actions Develop and maintain fulfillment performance reporting, dashboards, and ad hoc analyses to support operational decision-making Plan staffing and workflow for peak season and promotional surges Partner cross-functionally with Operations, Customer Service, IT/WMS, and Leadership to solve problems fast Culture, People, and Safety
Build a team culture that is high-performance, positive, accountable, and respectful Customer Service first mindset because without customers, we don’t have jobs Drive employee engagement through leadership presence and consistency—not posters Maintain OSHA compliance and support all safety programs Vendor / Partner Relationships
Build relationships with key vendors and service partners to support outbound execution The Reality (Read This Twice)
E-commerce fulfillment isn’t 9–5. Peak season, promotions, and high-volume weeks require non-traditional hours, urgency, and flexibility. If you’re the type of leader who wants predictable days every day—this won’t be the right fit. If you want a role where you can build something real, lead a team, and win—you’ll love it here. Required
What You Bring
5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience Proven leadership experience, with a track record of building and motivating high-performing teams Comfort owning metrics, reporting results, and improving outcomes Working knowledge of WMS systems and operational workflows Strong computer skills (Excel required; PowerBI a plus) High urgency, high standards, and the ability to make decisions under pressure Strongly Preferred
E-commerce fulfillment experience in a high-SKU environment Experience with automation and/or robotics (preferred, not required) Bilingual (English/Spanish) is a plus Physical Requirements
Ability to stand/walk for up to 12 hours Ability to push, pull, bend, reach, and lift in an active warehouse environment Lift up to 25 lbs frequently and up to 50 lbs occasionally Why Legendary Holdings
Because You’ll Be In a Place Where the work matters the culture is real leadership is earned growth is fast for people who deliver the team wins together (and has fun doing it) Benefits
Health insurance 401(k) matching Paid time off Paid Holidays Vision insurance Dental insurance
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Legendary Holdings is a global multi-brand apparel and consumer products company selling across multiple marketplaces. We run the full engine—from product development and marketing to fulfillment and delivery. We’re one of the fastest-growing privately held companies you’ve probably never heard of… but you’ve definitely heard of our brands. For 25+ years, we’ve built something rare: a people-first environment that’s fast-moving, culturally strong, and genuinely fun. We’re not owned by private equity, we’re not slowed down by red tape, and we’re not interested in “good enough.” We build, we ship, we win—together. The Role (What You’ll Own)
This is a hands-on leadership role running our outbound fulfillment operations—picking, packing, shipping, and outbound execution—in a high-volume, high-SKU, fast-paced environment. You’ll lead from the front, build a strong team culture, and deliver results through KPI ownership, coaching, process improvement, and high standards. This role is ideal for a talented, rising operator who wants to start close to the work, earn trust through performance, and grow quickly inside a winning organization. What Success Looks Like
In your first 30–90 days, you’ll be expected to: Learn our operation quickly and build credibility with the floor team Stabilize outbound execution and improve daily performance consistency Own the numbers (not explain them) Improve throughput, quality, and ship-on-time performance Build a culture of urgency, teamwork, and pride Requirements
Key Responsibilities
Outbound Execution & Daily Leadership: Owns day-to-day ecommerce fulfillment performance across storefronts and drop-ship channels, including picking, packing, labeling, shipping, and returns Assign daily labor, manage workflow, and remove bottlenecks in real time Lead shift startup, performance huddles, and end-of-day recap Coach, train, and develop Leads and frontline associates through consistent feedback KPI Ownership & Accountability
On-time shipments / SLA performance, fill rates Units per hour (UPH) / orders per hour (OPH) by function (pick, pack, label, ship) Quality metrics: mis-picks, order accuracy, label/scan compliance, damage rate, cancellations Cost efficiency (labor productivity + waste reduction) Serves as the primary business owner for fulfillment-related systems, data inputs, and order processing tools Serves as the subject matter expert for fulfillment workflows, order logic, and execution standards Safety and compliance execution Process Improvement & Scaling
Identifies fulfillment execution issues, conducts root-cause analysis, and influences corrective actions Develop and maintain fulfillment performance reporting, dashboards, and ad hoc analyses to support operational decision-making Plan staffing and workflow for peak season and promotional surges Partner cross-functionally with Operations, Customer Service, IT/WMS, and Leadership to solve problems fast Culture, People, and Safety
Build a team culture that is high-performance, positive, accountable, and respectful Customer Service first mindset because without customers, we don’t have jobs Drive employee engagement through leadership presence and consistency—not posters Maintain OSHA compliance and support all safety programs Vendor / Partner Relationships
Build relationships with key vendors and service partners to support outbound execution The Reality (Read This Twice)
E-commerce fulfillment isn’t 9–5. Peak season, promotions, and high-volume weeks require non-traditional hours, urgency, and flexibility. If you’re the type of leader who wants predictable days every day—this won’t be the right fit. If you want a role where you can build something real, lead a team, and win—you’ll love it here. Required
What You Bring
5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience Proven leadership experience, with a track record of building and motivating high-performing teams Comfort owning metrics, reporting results, and improving outcomes Working knowledge of WMS systems and operational workflows Strong computer skills (Excel required; PowerBI a plus) High urgency, high standards, and the ability to make decisions under pressure Strongly Preferred
E-commerce fulfillment experience in a high-SKU environment Experience with automation and/or robotics (preferred, not required) Bilingual (English/Spanish) is a plus Physical Requirements
Ability to stand/walk for up to 12 hours Ability to push, pull, bend, reach, and lift in an active warehouse environment Lift up to 25 lbs frequently and up to 50 lbs occasionally Why Legendary Holdings
Because You’ll Be In a Place Where the work matters the culture is real leadership is earned growth is fast for people who deliver the team wins together (and has fun doing it) Benefits
Health insurance 401(k) matching Paid time off Paid Holidays Vision insurance Dental insurance
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