Manager, Regional Airport Sales & Operations ( DTW Airport )
Frontier Airlines, Detroit, Michigan, United States, 48228
Overview
Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our business model allows travelers to take advantage of our fast-growing route network while bundled and unbundled pricing options let customers personalize their travel experience and pay only for the services they need.
What We Stand For
Low Fares Done Right is our mission. We strive to make travel
friendly
and easy, putting care into every decision and action. We must be efficient, innovative, and
pioneers
while staying
down-to-earth
in our approach and delivering a warm, Rocky Mountain hospitality.
Work Perks At Frontier, we’re building something special for our team. Perks include:
Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for friends to experience Frontier.
Discounts in the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and 2,000+ other vendors.
Dress for your Day — business casual environment.
Flexible work schedules supporting work/life balance.
Total Rewards: competitive base salary, short- and long-term incentives, paid holidays, 401(k), vacation/sick time, and medical/dental/vision insurance starting the 1st of the month following hire date.
HOPE League: Frontier Airlines’ non-profit providing financial assistance during catastrophic hardship.
Who We Are Frontier Airlines serves 100+ destinations with 350+ daily flights. Headquartered in Denver, we are known for Low Fares Done Right and have earned recognitions for maintenance excellence and fuel efficiency.
What Will You Be Doing? Based in a Frontier station, the Regional Manager of Airport Sales & Operations is responsible for delivering outstanding and safe operational performance, customer service, and financial results across multiple Frontier airport locations. This role serves as the primary Frontier representative to airports and business partners in the region, and oversees seasonal and new station openings and seasonal closures. The Regional Manager reports to the Director and engages regularly with Frontier officers and directors.
Essential Functions
Safety – Champion safety through accountability, awareness and communication; ensure all employees and business partners understand and uphold safety values.
Operational Performance – Ensure outstanding performance in assigned cities; work cross-functionally to influence and improve day-to-day operations; manage and develop processes to meet station goals.
Customer Service – Deliver superlative customer service; advocate Low Fares Done Right in communications with partners and front-line teams.
Fiscal Responsibility – Develop and manage multi-million-dollar budgets; identify cost-savings and improve contracts.
Executive interaction – Interact with Frontier Officers and Directors; provide strategic input and report progress to senior management.
Regulatory Compliance – Ensure compliance with FAA, TSA, DOT and related regulations; maintain relationships with authorities and manage international requirements where applicable.
Vision – Foster innovation aligned with company goals and welcome employee ideas where appropriate.
Visible Leadership – Lead by example, communicate across stations, and guide business partners in day-to-day operations.
Availability – Be reachable 24/7 via phone, text, and email.
Data Analysis – Interpret and share performance reports from company systems to ensure transparency and accountability.
Business Partner Satisfaction – Ensure cities are led by capable managers focused on safety, performance, service, communication, and fiscal results.
Reward and Recognition – Identify successes and recognize high performance while maintaining standards.
Appearance – Maintain high standards for partners, facilities and equipment.
Administration and Quality Assurance – Manage station contracts and ensure compliance with training, safety, financial and operational goals.
Technology – Support assessment and implementation of technology to improve station efficiency in collaboration with IT.
Other Functions
Collaborate with the Customer Service Training Manager on training curricula quality and effectiveness.
Manage special projects and committees.
Perform other duties as assigned by the Director, Stations.
Fluency in Spanish is required for predominantly Spanish-speaking or Latin American locations.
Qualifications
Bachelor's degree required or equivalent work experience
5+ years of leadership experience in a passenger airline
Previous City Manager experience
Knowledge, Skills and Abilities
High initiative, strong team-building, excellent communication, leadership coaching, and station management knowledge. Travel flexibility required. Self-motivated, a good listener, innovative, and a coach.
Ability to manage multiple projects and priorities
Ability to manage and justify station budgets
Strong instructional and facilitation skills
Ability to mentor business partners to standardize customer service across the system
Interpersonal communications, leadership, delegation, collaboration, critical thinking, and problem solving
Knowledge of FAA, TSA, DOT regulations, ADA, and related regulatory entities
Travel Frequent (up to 75%)
Equipment Operated Standard office equipment, including PC, copier, fax, printer
Work Environment Typical office environment, adequately heated and cooled; outdoor work around heavy equipment in all weather conditions.
Physical Effort Position requires strenuous physical work with occasional lifting up to 100 pounds and frequently up to 50 pounds.
Supervision Received Considerable latitude to establish methods and procedures; guidance on broad goals. Final results reviewed.
Positions Supervised
None
Salary Range $84,280.00 - $105,350.00
Please note: this posting has a closing date of 2/15/2026, midnight MT.
Workplace Policies At Frontier Airlines, we support Equal Employment Opportunity (EEO) and Affirmative Action. Frontier provides equal employment opportunities regardless of race, color, religion, gender, gender identity, sexual orientation, age, genetic information, marital status, national origin, citizenship status, disability, veteran status, or any other protected basis. Diversity is essential to our success, and we actively recruit veterans. Military experience is valuable and transferable to many positions. Frontier is a Zero Tolerance Drug-Free Workplace with pre-employment testing for safety-sensitive DOT roles. This posting may be updated to reflect changes in duties and expectations.
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At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our business model allows travelers to take advantage of our fast-growing route network while bundled and unbundled pricing options let customers personalize their travel experience and pay only for the services they need.
What We Stand For
Low Fares Done Right is our mission. We strive to make travel
friendly
and easy, putting care into every decision and action. We must be efficient, innovative, and
pioneers
while staying
down-to-earth
in our approach and delivering a warm, Rocky Mountain hospitality.
Work Perks At Frontier, we’re building something special for our team. Perks include:
Flight benefits for you and your family to fly on Frontier Airlines.
Buddy passes for friends to experience Frontier.
Discounts in the travel industry on hotels, car rentals, cruises and vacation packages.
Discounts on cell phone plans, movie tickets, restaurants, luggage and 2,000+ other vendors.
Dress for your Day — business casual environment.
Flexible work schedules supporting work/life balance.
Total Rewards: competitive base salary, short- and long-term incentives, paid holidays, 401(k), vacation/sick time, and medical/dental/vision insurance starting the 1st of the month following hire date.
HOPE League: Frontier Airlines’ non-profit providing financial assistance during catastrophic hardship.
Who We Are Frontier Airlines serves 100+ destinations with 350+ daily flights. Headquartered in Denver, we are known for Low Fares Done Right and have earned recognitions for maintenance excellence and fuel efficiency.
What Will You Be Doing? Based in a Frontier station, the Regional Manager of Airport Sales & Operations is responsible for delivering outstanding and safe operational performance, customer service, and financial results across multiple Frontier airport locations. This role serves as the primary Frontier representative to airports and business partners in the region, and oversees seasonal and new station openings and seasonal closures. The Regional Manager reports to the Director and engages regularly with Frontier officers and directors.
Essential Functions
Safety – Champion safety through accountability, awareness and communication; ensure all employees and business partners understand and uphold safety values.
Operational Performance – Ensure outstanding performance in assigned cities; work cross-functionally to influence and improve day-to-day operations; manage and develop processes to meet station goals.
Customer Service – Deliver superlative customer service; advocate Low Fares Done Right in communications with partners and front-line teams.
Fiscal Responsibility – Develop and manage multi-million-dollar budgets; identify cost-savings and improve contracts.
Executive interaction – Interact with Frontier Officers and Directors; provide strategic input and report progress to senior management.
Regulatory Compliance – Ensure compliance with FAA, TSA, DOT and related regulations; maintain relationships with authorities and manage international requirements where applicable.
Vision – Foster innovation aligned with company goals and welcome employee ideas where appropriate.
Visible Leadership – Lead by example, communicate across stations, and guide business partners in day-to-day operations.
Availability – Be reachable 24/7 via phone, text, and email.
Data Analysis – Interpret and share performance reports from company systems to ensure transparency and accountability.
Business Partner Satisfaction – Ensure cities are led by capable managers focused on safety, performance, service, communication, and fiscal results.
Reward and Recognition – Identify successes and recognize high performance while maintaining standards.
Appearance – Maintain high standards for partners, facilities and equipment.
Administration and Quality Assurance – Manage station contracts and ensure compliance with training, safety, financial and operational goals.
Technology – Support assessment and implementation of technology to improve station efficiency in collaboration with IT.
Other Functions
Collaborate with the Customer Service Training Manager on training curricula quality and effectiveness.
Manage special projects and committees.
Perform other duties as assigned by the Director, Stations.
Fluency in Spanish is required for predominantly Spanish-speaking or Latin American locations.
Qualifications
Bachelor's degree required or equivalent work experience
5+ years of leadership experience in a passenger airline
Previous City Manager experience
Knowledge, Skills and Abilities
High initiative, strong team-building, excellent communication, leadership coaching, and station management knowledge. Travel flexibility required. Self-motivated, a good listener, innovative, and a coach.
Ability to manage multiple projects and priorities
Ability to manage and justify station budgets
Strong instructional and facilitation skills
Ability to mentor business partners to standardize customer service across the system
Interpersonal communications, leadership, delegation, collaboration, critical thinking, and problem solving
Knowledge of FAA, TSA, DOT regulations, ADA, and related regulatory entities
Travel Frequent (up to 75%)
Equipment Operated Standard office equipment, including PC, copier, fax, printer
Work Environment Typical office environment, adequately heated and cooled; outdoor work around heavy equipment in all weather conditions.
Physical Effort Position requires strenuous physical work with occasional lifting up to 100 pounds and frequently up to 50 pounds.
Supervision Received Considerable latitude to establish methods and procedures; guidance on broad goals. Final results reviewed.
Positions Supervised
None
Salary Range $84,280.00 - $105,350.00
Please note: this posting has a closing date of 2/15/2026, midnight MT.
Workplace Policies At Frontier Airlines, we support Equal Employment Opportunity (EEO) and Affirmative Action. Frontier provides equal employment opportunities regardless of race, color, religion, gender, gender identity, sexual orientation, age, genetic information, marital status, national origin, citizenship status, disability, veteran status, or any other protected basis. Diversity is essential to our success, and we actively recruit veterans. Military experience is valuable and transferable to many positions. Frontier is a Zero Tolerance Drug-Free Workplace with pre-employment testing for safety-sensitive DOT roles. This posting may be updated to reflect changes in duties and expectations.
#J-18808-Ljbffr