Overview
KonstructIQ is a fast-growing Silicon Valley startup building AI-forward software for the construction industry. Our platform empowers general contractors with intelligent tools that streamline workflows, improve accuracy, and unlock operational efficiency across the project lifecycle. Backed by top-tier investors and trusted by innovative builders, we’re reimagining what technology can do for construction—and building a team that thrives on curiosity, grit, and impact.
About the Role:
We’re looking for a motivated, curious
Account Manager
to join our Operations team in
Sioux Falls, SD . In this role, you’ll be on the front lines of the customer experience—owning customer onboarding, driving activation and adoption, and helping users realize real value from the KonstructIQ platform.
This role is ideal for someone early in their career who wants hands-on experience in a fast-growing tech company and is excited to learn by doing. You’ll be supported through a structured onboarding program, ongoing mentorship, and close collaboration with Product, Support, and Sales. As you grow your skills, you’ll take on increasing ownership and play a meaningful role in shaping how we onboard and support customers at scale.
If you’re energized by helping others succeed, enjoy solving problems, and want a clear path to growth in SaaS and customer operations, this role was built for you.
What You’ll Do Customer Onboarding & Activation
Lead new customers through a structured onboarding journey, from kickoff to successful product activation
Guide customers through best practices, workflows, and platform features to ensure early wins
Set clear expectations, timelines, and success milestones during onboarding
Partner closely with Support and Product to ensure smooth handoffs and fast issue resolution
Relationship Management & Support
Build trusted relationships by understanding customer goals, challenges, and workflows
Act as a product and process advisor, helping customers apply KonstructIQ to real-world use cases
Monitor product usage and customer health to proactively address risks and identify growth opportunities
Learning, Growth & Process Improvement
Continuously develop your technical and product knowledge through training, shadowing, and hands-on experience
Identify onboarding friction points and contribute ideas to improve customer experience and internal processes
Maintain accurate account notes, activity tracking, and customer insights in CRM tools
Collaborate cross-functionally with Sales, Product, and Operations to support customer success and company growth
What We’re Looking For
A fast learner with a strong interest in software, technology, and AI-driven tools
Passion for delivering excellent customer experiences and helping users succeed
Strong communication skills—you’re comfortable explaining concepts clearly and building rapport
A proactive, ownership-driven mindset with strong problem-solving instincts
Ability to stay organized and manage multiple customers, tasks, and deadlines
Team-oriented, adaptable, and energized by a startup environment
Bonus Points
Exposure to construction, field services, or industrial software
Familiarity with CRM tools such as HubSpot or Salesforce
Internship or professional experience in a customer-facing, operations, or support role
Demonstrated interest in SaaS, startups, or AI-powered products
Why Join KonstructIQ
Join a mission-driven team modernizing a trillion-dollar industry
Gain hands-on experience with cutting-edge technology in a high-growth environment
Benefit from structured onboarding, mentorship, and clear opportunities for growth
Work alongside collaborative, high-performing teammates who care deeply about customers
Competitive salary and equity package
In-office role in Sioux Falls with exposure across teams and functions
If you’re excited to learn, grow, and build meaningful customer relationships while helping shape the future of construction technology, we’d love to hear from you.
#J-18808-Ljbffr
About the Role:
We’re looking for a motivated, curious
Account Manager
to join our Operations team in
Sioux Falls, SD . In this role, you’ll be on the front lines of the customer experience—owning customer onboarding, driving activation and adoption, and helping users realize real value from the KonstructIQ platform.
This role is ideal for someone early in their career who wants hands-on experience in a fast-growing tech company and is excited to learn by doing. You’ll be supported through a structured onboarding program, ongoing mentorship, and close collaboration with Product, Support, and Sales. As you grow your skills, you’ll take on increasing ownership and play a meaningful role in shaping how we onboard and support customers at scale.
If you’re energized by helping others succeed, enjoy solving problems, and want a clear path to growth in SaaS and customer operations, this role was built for you.
What You’ll Do Customer Onboarding & Activation
Lead new customers through a structured onboarding journey, from kickoff to successful product activation
Guide customers through best practices, workflows, and platform features to ensure early wins
Set clear expectations, timelines, and success milestones during onboarding
Partner closely with Support and Product to ensure smooth handoffs and fast issue resolution
Relationship Management & Support
Build trusted relationships by understanding customer goals, challenges, and workflows
Act as a product and process advisor, helping customers apply KonstructIQ to real-world use cases
Monitor product usage and customer health to proactively address risks and identify growth opportunities
Learning, Growth & Process Improvement
Continuously develop your technical and product knowledge through training, shadowing, and hands-on experience
Identify onboarding friction points and contribute ideas to improve customer experience and internal processes
Maintain accurate account notes, activity tracking, and customer insights in CRM tools
Collaborate cross-functionally with Sales, Product, and Operations to support customer success and company growth
What We’re Looking For
A fast learner with a strong interest in software, technology, and AI-driven tools
Passion for delivering excellent customer experiences and helping users succeed
Strong communication skills—you’re comfortable explaining concepts clearly and building rapport
A proactive, ownership-driven mindset with strong problem-solving instincts
Ability to stay organized and manage multiple customers, tasks, and deadlines
Team-oriented, adaptable, and energized by a startup environment
Bonus Points
Exposure to construction, field services, or industrial software
Familiarity with CRM tools such as HubSpot or Salesforce
Internship or professional experience in a customer-facing, operations, or support role
Demonstrated interest in SaaS, startups, or AI-powered products
Why Join KonstructIQ
Join a mission-driven team modernizing a trillion-dollar industry
Gain hands-on experience with cutting-edge technology in a high-growth environment
Benefit from structured onboarding, mentorship, and clear opportunities for growth
Work alongside collaborative, high-performing teammates who care deeply about customers
Competitive salary and equity package
In-office role in Sioux Falls with exposure across teams and functions
If you’re excited to learn, grow, and build meaningful customer relationships while helping shape the future of construction technology, we’d love to hear from you.
#J-18808-Ljbffr