Overview
The Claims Customer Service Representative manages inbound calls related to existing homeowner claims, requiring navigation across multiple systems to research and resolve issues. Handle escalated calls, update case notes, and serve as a liaison between Proctor, homeowners, and lenders.
What You'll Do
Handle 40-50 daily inbound calls about homeowner claims
Navigate systems and research claim details to assist customers
Manage escalations and make outbound calls as needed
Act as liaison between Proctor, homeowners, and lenders
Stay calm under pressure and resolve issues professionally
Document updates in the claim system accurately
What You Bring
Minimum of 1-2 years of recent customer service experience (escalations, claims, or insurance preferred)
Must be able to handle difficult callers
Proficiency in using a Windows PC and navigating software systems
Typing speed of at least 35 words per minute
Strong verbal and written communication skills for phone and email interactions
Stable internet connection for remote training and work
Reliable transportation for potential onsite needs
Nice to Have:
Experience in insurance, mortgage, auto claims or any type of claims
Medicaid/Medicare experience
Schedule & Training
Contract to Hire
Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
Start Date: March 2026
Shift for Training: 8:30AM - 5:00PM | Monday - Friday
Location: 700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Avenue, Daytona Beach, Florida, 32114
Available Shifts after Training: (Monday - Friday)
9:30AM - 6:00PM
10:00AM - 6:30PM
Pay and Benefits
Pay: $18/hour
Medical, dental, and vision insurance
401(k) retirement savings plan
Life and disability insurance
Job Type & Location This is a Contract to Hire position based out of Daytona Beach, FL.
Pay range information: The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Daytona Beach, FL.
Application Deadline This position is anticipated to close on Feb 13, 2026.
About TEKsystems We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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What You'll Do
Handle 40-50 daily inbound calls about homeowner claims
Navigate systems and research claim details to assist customers
Manage escalations and make outbound calls as needed
Act as liaison between Proctor, homeowners, and lenders
Stay calm under pressure and resolve issues professionally
Document updates in the claim system accurately
What You Bring
Minimum of 1-2 years of recent customer service experience (escalations, claims, or insurance preferred)
Must be able to handle difficult callers
Proficiency in using a Windows PC and navigating software systems
Typing speed of at least 35 words per minute
Strong verbal and written communication skills for phone and email interactions
Stable internet connection for remote training and work
Reliable transportation for potential onsite needs
Nice to Have:
Experience in insurance, mortgage, auto claims or any type of claims
Medicaid/Medicare experience
Schedule & Training
Contract to Hire
Work Setup: Onsite during Training then Hybrid (2 days onsite; 3 days WFH)
Start Date: March 2026
Shift for Training: 8:30AM - 5:00PM | Monday - Friday
Location: 700 Tower Drive, Troy, Michigan, 48098 / 220 South Ridgewood Avenue, Daytona Beach, Florida, 32114
Available Shifts after Training: (Monday - Friday)
9:30AM - 6:00PM
10:00AM - 6:30PM
Pay and Benefits
Pay: $18/hour
Medical, dental, and vision insurance
401(k) retirement savings plan
Life and disability insurance
Job Type & Location This is a Contract to Hire position based out of Daytona Beach, FL.
Pay range information: The pay range for this position is $18.00 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a hybrid position in Daytona Beach, FL.
Application Deadline This position is anticipated to close on Feb 13, 2026.
About TEKsystems We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We\'re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We\'re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We\'re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We\'re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr