Overview
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Job Title:
Public Maintenance Renewals Associate
Location:
Austin, TX
Job ID:
45488
Travel Required:
0%-10%
An Amazing Career Opportunity for a Public Maintenance Renewals Associate. This role is a hybrid of actively selling service contracts to our existing customer base and performing administrative responsibilities to create quotes and manage opportunities. Inside sales and tele sales experience is a plus.
Who are we? HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
At the Biometric Identity Technologies Business Area, HID aims to create a safer world with biometric solutions that enhance everyday life, ensuring trust and reliability in every interaction. We protect people, places, and things, and create a secure and equitable environment where data is protected and privacy respected.
We offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity and provide peace of mind to organizations and industries who rely on trusted identity.
Your Experience and Background
A high level of organization and administrative professionalism with strong attention to detail.
Sales experience, especially in a technology sales environment, is valuable.
Strong skills in Salesforce CRM.
Responsibilities
Quoting and selling annual hardware and software maintenance service contract renewals prior to expiration of existing service contracts using Salesforce CRM and quoting module.
Quoting and selling managed services offered to identified end user customers.
Managing subscription-based software renewals.
Meeting or exceeding annual sales quota and objectives.
Accurately configuring and pricing quotes for each customer based on type of sale and/or customer.
Finding areas for upselling, consolidation or sales opportunities for equipment upgrades.
Following up through emails and phone calls on quotes with no customer response.
Performing discovery on existing customers who have systems not under current maintenance.
Working with Technical Support and Sales to support customer needs and improve sales.
Demonstrating knowledge of company products and technical support processes and educating customers on business practices and associated contractual specifics.
Performing independent research and fact finding using internal systems to determine what products were sold to customers to properly configure maintenance renewal quotations.
Consolidating and co-terminate maintenance renewal contracts to provide customers with simple and accurate renewal quotations.
Maintaining account team relationships and transferring leads as appropriate.
Working on ad hoc assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations. Increase renewal sales for assigned end user accounts.
Interacting extensively with internal departments including technical support, order management, and finance.
Serving as a key contact for customers.
Benefits
Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering hardware, software and services
Why apply?
Empowerment:
You’ll work as part of a global team in a flexible work environment. We welcome an opportunity to meet you and learn about your talents, skills, and experiences. If you have most of the skills, we want you to apply.
Innovation:
You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements.
Integrity:
You are results-oriented, reliable, and straightforward and deserve to be treated accordingly.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. If you require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. All applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.
Nearest Major Market:
Palm Beach Nearest Secondary Market:
Miami
#LI-HIDGlobal
#J-18808-Ljbffr
Job Title:
Public Maintenance Renewals Associate
Location:
Austin, TX
Job ID:
45488
Travel Required:
0%-10%
An Amazing Career Opportunity for a Public Maintenance Renewals Associate. This role is a hybrid of actively selling service contracts to our existing customer base and performing administrative responsibilities to create quotes and manage opportunities. Inside sales and tele sales experience is a plus.
Who are we? HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.
At the Biometric Identity Technologies Business Area, HID aims to create a safer world with biometric solutions that enhance everyday life, ensuring trust and reliability in every interaction. We protect people, places, and things, and create a secure and equitable environment where data is protected and privacy respected.
We offer a broad range of biometric identity technologies for transactions requiring irrefutable proof of identity and provide peace of mind to organizations and industries who rely on trusted identity.
Your Experience and Background
A high level of organization and administrative professionalism with strong attention to detail.
Sales experience, especially in a technology sales environment, is valuable.
Strong skills in Salesforce CRM.
Responsibilities
Quoting and selling annual hardware and software maintenance service contract renewals prior to expiration of existing service contracts using Salesforce CRM and quoting module.
Quoting and selling managed services offered to identified end user customers.
Managing subscription-based software renewals.
Meeting or exceeding annual sales quota and objectives.
Accurately configuring and pricing quotes for each customer based on type of sale and/or customer.
Finding areas for upselling, consolidation or sales opportunities for equipment upgrades.
Following up through emails and phone calls on quotes with no customer response.
Performing discovery on existing customers who have systems not under current maintenance.
Working with Technical Support and Sales to support customer needs and improve sales.
Demonstrating knowledge of company products and technical support processes and educating customers on business practices and associated contractual specifics.
Performing independent research and fact finding using internal systems to determine what products were sold to customers to properly configure maintenance renewal quotations.
Consolidating and co-terminate maintenance renewal contracts to provide customers with simple and accurate renewal quotations.
Maintaining account team relationships and transferring leads as appropriate.
Working on ad hoc assignments that are moderately difficult, requiring judgment in resolving issues or making recommendations. Increase renewal sales for assigned end user accounts.
Interacting extensively with internal departments including technical support, order management, and finance.
Serving as a key contact for customers.
Benefits
Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
To be a part of a global organization that is pioneering hardware, software and services
Why apply?
Empowerment:
You’ll work as part of a global team in a flexible work environment. We welcome an opportunity to meet you and learn about your talents, skills, and experiences. If you have most of the skills, we want you to apply.
Innovation:
You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements.
Integrity:
You are results-oriented, reliable, and straightforward and deserve to be treated accordingly.
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives. We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. If you require assistance or accommodation to participate in the application process or to perform essential job functions, please contact accommodations-ext@hidglobal.com.
Please be aware that our recruitment process may include the use of AI-powered tools to assist in screening applicant resumes. We use AI in a responsible manner and in accordance with applicable data privacy laws and regulations. All applicants are reviewed by our Talent Acquisition team. AI is used to support, not replace, human judgment in the evaluation process.
Nearest Major Market:
Palm Beach Nearest Secondary Market:
Miami
#LI-HIDGlobal
#J-18808-Ljbffr