Overview
The Intake Specialist – Housing Retention works directly with participants and their families in applying to receive services through ACCESS with short-term and long-term solutions. This position works collaboratively with a multidisciplinary team that assists participants in navigating through complex resources and processes to obtain/sustain housing. An Intake Specialist works to assist the participants through the application process to determine program eligibility and case manager placement. This position will work within an office environment. About ACCESS
ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you! Position Duties & Responsibilities
Interview and screen, in collaboration with the Program Supervisor, to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposits, rental assistance, energy assistance, and emergency assistance using predetermined criteria. Review caseload to match staff availability and ensure accurate staff assignments. Provide support to staff in case management, peer support and outreach to ensure participants receive high-quality assistance. Provide support through positive social interaction with participants in a one-on-one setting to build mutual trust and positive relationships. Refer participants to other ACCESS programs and external resources as appropriate. Maintain accuracy and attention to detail in all aspects of working with participants, including clear and current case notes; proper coding on vouchers; and accurate information for reporting. Take appropriate action to address any homeless emergency. Position Requirements
Belief in ACCESS’s mission to help provide food, warmth, and shelter. At least 1 year of case management experience or similar experience involving working closely with participants and determining eligibility. Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds, including listening, sensitivity to others, tact, and courtesy in expressing opinions or ideas. Excellent computer skills including proficiency in software programs such as Microsoft Office and web-based applications. Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities. Demonstrated ability to work effectively with customers and co-workers, and to maintain participant and interdepartmental confidentiality. Must be able to multitask in a variety of areas. This position requires a work-issued cell phone (alternative options available per the agency Cell Phone Election Form). Equal Employment Opportunity (EEO) Statement
“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”
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The Intake Specialist – Housing Retention works directly with participants and their families in applying to receive services through ACCESS with short-term and long-term solutions. This position works collaboratively with a multidisciplinary team that assists participants in navigating through complex resources and processes to obtain/sustain housing. An Intake Specialist works to assist the participants through the application process to determine program eligibility and case manager placement. This position will work within an office environment. About ACCESS
ACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. If you are dedicated, hardworking and have a passion for helping others, ACCESS is the place for you! Position Duties & Responsibilities
Interview and screen, in collaboration with the Program Supervisor, to determine participant eligibility for Federal and State Assistance programs. This includes, but is not limited to, food, security deposits, rental assistance, energy assistance, and emergency assistance using predetermined criteria. Review caseload to match staff availability and ensure accurate staff assignments. Provide support to staff in case management, peer support and outreach to ensure participants receive high-quality assistance. Provide support through positive social interaction with participants in a one-on-one setting to build mutual trust and positive relationships. Refer participants to other ACCESS programs and external resources as appropriate. Maintain accuracy and attention to detail in all aspects of working with participants, including clear and current case notes; proper coding on vouchers; and accurate information for reporting. Take appropriate action to address any homeless emergency. Position Requirements
Belief in ACCESS’s mission to help provide food, warmth, and shelter. At least 1 year of case management experience or similar experience involving working closely with participants and determining eligibility. Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds, including listening, sensitivity to others, tact, and courtesy in expressing opinions or ideas. Excellent computer skills including proficiency in software programs such as Microsoft Office and web-based applications. Ability to work flexible hours, and at times in poor weather. Willingness and ability to adjust to changing conditions or priorities. Demonstrated ability to work effectively with customers and co-workers, and to maintain participant and interdepartmental confidentiality. Must be able to multitask in a variety of areas. This position requires a work-issued cell phone (alternative options available per the agency Cell Phone Election Form). Equal Employment Opportunity (EEO) Statement
“ACCESS is an Equal Opportunity Employer. Our guidelines are clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.”
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