Overview
Join a dynamic 24/7 technical support environment where your expertise will directly impact the efficiency and reliability of IT services across the organization. As a Service Desk Technician, you\'ll be the first line of support, ensuring timely resolution of technical issues and delivering exceptional customer service. Responsibilities
Provide first-level support by responding to inquiries via phone, email, voicemail, and callbacks. Log and manage incidents and service requests using a ticketing system, ensuring accurate documentation and appropriate routing. Escalate unresolved issues promptly to meet resolution targets. Alert relevant teams to critical incidents and service disruptions. Maintain and update procedural documentation and knowledge base content. Share updates on incidents, procedural changes, and key learnings with the support team. Participate in team meetings, workshops, and training sessions to stay current with tools and processes. Qualifications
Experience handling forms and data in compliance with established protocols. Familiarity with IT Service Management frameworks (e.g., ITIL, ISO 20000). Working knowledge of personal computing, networking, and voice communication systems. Quick learner with the ability to adapt to new applications and technologies. Strong communication skills to clearly convey technical issues to both users and technical staff. Excellent analytical, problem-solving, and customer service skills. Proficient in typing and phone-based support. Skills
Help desk support Help desk Troubleshooting Windows 10 Service desk Customer service Active Directory Support Additional Skills & Qualifications
Professional experience in an enterprise level environment (1+ years). High school diploma and one year of experience in an Information Technology Customer Support Center, with strong computer skills in Microsoft Office (Outlook, Word, Excel, PowerPoint). Valid "+Class D" Driver's license. Job Details
This is a Contract to Hire position based out of Nashville, TN. Pay range: $22.00 - $25.00/hr. Workplace: Onsite in Nashville, TN. Application Deadline: This position is anticipated to close on Feb 16, 2026. Benefits
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Join a dynamic 24/7 technical support environment where your expertise will directly impact the efficiency and reliability of IT services across the organization. As a Service Desk Technician, you\'ll be the first line of support, ensuring timely resolution of technical issues and delivering exceptional customer service. Responsibilities
Provide first-level support by responding to inquiries via phone, email, voicemail, and callbacks. Log and manage incidents and service requests using a ticketing system, ensuring accurate documentation and appropriate routing. Escalate unresolved issues promptly to meet resolution targets. Alert relevant teams to critical incidents and service disruptions. Maintain and update procedural documentation and knowledge base content. Share updates on incidents, procedural changes, and key learnings with the support team. Participate in team meetings, workshops, and training sessions to stay current with tools and processes. Qualifications
Experience handling forms and data in compliance with established protocols. Familiarity with IT Service Management frameworks (e.g., ITIL, ISO 20000). Working knowledge of personal computing, networking, and voice communication systems. Quick learner with the ability to adapt to new applications and technologies. Strong communication skills to clearly convey technical issues to both users and technical staff. Excellent analytical, problem-solving, and customer service skills. Proficient in typing and phone-based support. Skills
Help desk support Help desk Troubleshooting Windows 10 Service desk Customer service Active Directory Support Additional Skills & Qualifications
Professional experience in an enterprise level environment (1+ years). High school diploma and one year of experience in an Information Technology Customer Support Center, with strong computer skills in Microsoft Office (Outlook, Word, Excel, PowerPoint). Valid "+Class D" Driver's license. Job Details
This is a Contract to Hire position based out of Nashville, TN. Pay range: $22.00 - $25.00/hr. Workplace: Onsite in Nashville, TN. Application Deadline: This position is anticipated to close on Feb 16, 2026. Benefits
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems
We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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