Overview
Hotel Sales Coordinator Job Description - Part Time Position Dual position at Hilton Garden Inn & Homewood Suites Primary Objective Of Position To maximize customer satisfaction and the overall profitability of the hotel by directing the revenue generating activities in accordance with the Business Plan and Monthly Action Plan Calendar. Coordinates service activities related to the sales function in accordance with the standards of the hotel and brand. Responsible for helping the hotel reach financial goals through supporting the Sales and Marketing department in daily operations. As a member of the team, you will assist in selling guestrooms, catering services and banquet facilities as directed by the Director of Sales.
Responsibilities
Assist in selling guestrooms, catering services and banquet facilities as directed by the Director of Sales.
Coordinate service activities related to the sales function in accordance with the hotel and brand standards.
Support the Sales and Marketing department in daily operations to help the hotel reach financial goals.
Increase sales volume and profitability by following and executing projects for all market areas as stated in the Hotel Business Plan.
Meet overall budgeted sales and profit margin by soliciting, evaluating, selling, and confirming business.
Qualify prospective leads and design programs to meet client needs.
Negotiate with clients to achieve maximum profit while satisfying client needs.
Coordinate transient and group room commitments to ensure proper market mix.
Track Local Negotiated Rates and maintain the office filing system in accordance with Company SOPs.
Oversee coordination of various departments to insure customer satisfaction and hotel profit for booked business.
Coordinate details with other department heads; conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.
Maintain a safe and secure environment for customers and employees; ensure safety rules and procedures are followed; take corrective action as required.
Communicate with corporate resources regularly; keep Director of Sales, Corporate Sales Director, General Manager and key corporate staff informed of developments; request assistance as needed.
Adhere to company standards of operations (SOP) and ensure compliance with federal and state laws.
Participate in solving problems with other departments related to business booked in the hotel, including space conflicts, threatened cancellations, and compromises between customer needs and hotel facilities.
Prepare reports to develop a more informative data base for improved management decision making and evaluation of work activities; prepare Food & Beverage, Pre-Conference, Sales, and Executive Committee reports.
Qualifications
1+ years of experience in customer service at a branded hotel preferred
Minimum requirement is Associate degree. Four-year College or Hospitality degree is preferred, and/or equivalent work experience.
Brand certification programs are preferred
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and be punctual
Work Environment & Context
Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to sit or stand for eight hours, bend, stretch, and reach
Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Required Knowledge, Skills, and Abilities
Knowledgeable in: Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
Phone etiquette and answering procedures
Be able to answer inquiries of local shopping, dining, entertainment, and travel directions
Daily hotel operations; check daily events, bulletin boards, and stay up to date on changes, new procedures, and events
Manager on Duty functions when necessary or as scheduled
Skills
Computer literate to thoroughly operate property management system; proficient in Microsoft Word, Excel, and PowerPoint
Prioritize departmental functions to meet due dates and deadlines
Understand financial information and data; basic arithmetic; able to work well under stress and handle guest complaints and disputes to satisfactory results
Abilities
Create new business and expand existing business via cold calls, site visits, telephone prospecting and marketing, blitzes, internet and other avenues
Assimilate complex information from disparate sources and adjust as needed to meet constraints
Multi-task, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages; relay pertinent information using log books
Manage time effectively; assist with guest issues professionally while maintaining hospitable attitude
Benefits
Paid Instantly
Paid Time Off
Team Member Room Discounts
Time and Half for Select Holidays
Referral Bonus Program
Volunteer Benefits
Accident Insurance
Disability Insurance
Life Insurance
Cancer Insurance
Dental Insurance
Vision Insurance
Property Specific Incentives
Gift Cards
Employee Lunches
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Hotel Sales Coordinator Job Description - Part Time Position Dual position at Hilton Garden Inn & Homewood Suites Primary Objective Of Position To maximize customer satisfaction and the overall profitability of the hotel by directing the revenue generating activities in accordance with the Business Plan and Monthly Action Plan Calendar. Coordinates service activities related to the sales function in accordance with the standards of the hotel and brand. Responsible for helping the hotel reach financial goals through supporting the Sales and Marketing department in daily operations. As a member of the team, you will assist in selling guestrooms, catering services and banquet facilities as directed by the Director of Sales.
Responsibilities
Assist in selling guestrooms, catering services and banquet facilities as directed by the Director of Sales.
Coordinate service activities related to the sales function in accordance with the hotel and brand standards.
Support the Sales and Marketing department in daily operations to help the hotel reach financial goals.
Increase sales volume and profitability by following and executing projects for all market areas as stated in the Hotel Business Plan.
Meet overall budgeted sales and profit margin by soliciting, evaluating, selling, and confirming business.
Qualify prospective leads and design programs to meet client needs.
Negotiate with clients to achieve maximum profit while satisfying client needs.
Coordinate transient and group room commitments to ensure proper market mix.
Track Local Negotiated Rates and maintain the office filing system in accordance with Company SOPs.
Oversee coordination of various departments to insure customer satisfaction and hotel profit for booked business.
Coordinate details with other department heads; conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures.
Maintain a safe and secure environment for customers and employees; ensure safety rules and procedures are followed; take corrective action as required.
Communicate with corporate resources regularly; keep Director of Sales, Corporate Sales Director, General Manager and key corporate staff informed of developments; request assistance as needed.
Adhere to company standards of operations (SOP) and ensure compliance with federal and state laws.
Participate in solving problems with other departments related to business booked in the hotel, including space conflicts, threatened cancellations, and compromises between customer needs and hotel facilities.
Prepare reports to develop a more informative data base for improved management decision making and evaluation of work activities; prepare Food & Beverage, Pre-Conference, Sales, and Executive Committee reports.
Qualifications
1+ years of experience in customer service at a branded hotel preferred
Minimum requirement is Associate degree. Four-year College or Hospitality degree is preferred, and/or equivalent work experience.
Brand certification programs are preferred
Must display professionalism and have characteristics of honesty and trustworthiness
Must have excellent attendance and be punctual
Work Environment & Context
Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating
Must be able to sit or stand for eight hours, bend, stretch, and reach
Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required
Must be able to push or pull 60 pounds and lift and/or carry 30 pounds
Required Knowledge, Skills, and Abilities
Knowledgeable in: Entire property, staff services, hours of operation, type of rooms, locations, rates, and discounts
Phone etiquette and answering procedures
Be able to answer inquiries of local shopping, dining, entertainment, and travel directions
Daily hotel operations; check daily events, bulletin boards, and stay up to date on changes, new procedures, and events
Manager on Duty functions when necessary or as scheduled
Skills
Computer literate to thoroughly operate property management system; proficient in Microsoft Word, Excel, and PowerPoint
Prioritize departmental functions to meet due dates and deadlines
Understand financial information and data; basic arithmetic; able to work well under stress and handle guest complaints and disputes to satisfactory results
Abilities
Create new business and expand existing business via cold calls, site visits, telephone prospecting and marketing, blitzes, internet and other avenues
Assimilate complex information from disparate sources and adjust as needed to meet constraints
Multi-task, detail oriented, remain service centric
Communicate with guests, co-workers, receiving and transmitting mail, phone and written messages; relay pertinent information using log books
Manage time effectively; assist with guest issues professionally while maintaining hospitable attitude
Benefits
Paid Instantly
Paid Time Off
Team Member Room Discounts
Time and Half for Select Holidays
Referral Bonus Program
Volunteer Benefits
Accident Insurance
Disability Insurance
Life Insurance
Cancer Insurance
Dental Insurance
Vision Insurance
Property Specific Incentives
Gift Cards
Employee Lunches
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