Location
4224 Ridge Lea Road, Amherst, New York Job Description
We are not your average collections team! At KeyBank, we pride ourselves on being client advisors. Training Hours and Location
100% on-site at our office in Amherst, NY. Monday – Friday between 8:00 am and 5:30 pm ET Regular Working Hours and Location
Hybrid – In-office on Tuesdays & Wednesdays each week Monday – Friday between 8:00 am and 9:00 pm ET & 1 Saturday per month from 8:00 am – 12:00 pm ET Shifts available
Mostly Days: Mon-Fri 8 am-4:30 pm. One late shift a week, 12:30 pm-9 pm, required. Can choose a day from Tuesday, Wednesday, or Thursday, and can work more than one late shift if desired. Rotating Saturdays 8 am-12 pm. Essential Job Duties
This role's primary focus is in the Real Estate Collections and Recovery area and covers a broad range of responsibilities and duties: Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions. Individuals will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings/meetings. Has strong negotiation skills and is able to convince customers of the benefits of maintaining a status. Able to follow a schedule that is set by management for breaks and lunches, and to limit time away from the phones when scheduled. Other duties as assigned. Requirements & Qualifications
A high school diploma or equivalent is required Minimum 1 year of experience in customer service is preferred Willingness to learn through ongoing coaching and constructive feedback Ability to work from home 3 days per week in a quiet office setting with limited distractions Ability to work overtime when needed per business needs Works well with others in a fully developed team environment Excellent customer service skills Proven excellent verbal/written communication and interpersonal skills Ability to work under pressure and meet deadlines Analytical, research, and problem resolution skills Comfortable navigating multiple computer systems and applications Proficient in Microsoft Office applications, including basic Excel skills Expected to maintain an excellent attendance record Exceptional attention to detail
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4224 Ridge Lea Road, Amherst, New York Job Description
We are not your average collections team! At KeyBank, we pride ourselves on being client advisors. Training Hours and Location
100% on-site at our office in Amherst, NY. Monday – Friday between 8:00 am and 5:30 pm ET Regular Working Hours and Location
Hybrid – In-office on Tuesdays & Wednesdays each week Monday – Friday between 8:00 am and 9:00 pm ET & 1 Saturday per month from 8:00 am – 12:00 pm ET Shifts available
Mostly Days: Mon-Fri 8 am-4:30 pm. One late shift a week, 12:30 pm-9 pm, required. Can choose a day from Tuesday, Wednesday, or Thursday, and can work more than one late shift if desired. Rotating Saturdays 8 am-12 pm. Essential Job Duties
This role's primary focus is in the Real Estate Collections and Recovery area and covers a broad range of responsibilities and duties: Identifies and resolves situations where customers cannot maintain a current status on their account by having a thorough and detailed conversation in regard to their delinquency and offering applicable delinquency solutions. Individuals will spend 90% of their day on the phone with our customers trying to solve the delinquency by placing outbound and taking inbound calls. The other 10% is documenting calls and trainings/meetings. Has strong negotiation skills and is able to convince customers of the benefits of maintaining a status. Able to follow a schedule that is set by management for breaks and lunches, and to limit time away from the phones when scheduled. Other duties as assigned. Requirements & Qualifications
A high school diploma or equivalent is required Minimum 1 year of experience in customer service is preferred Willingness to learn through ongoing coaching and constructive feedback Ability to work from home 3 days per week in a quiet office setting with limited distractions Ability to work overtime when needed per business needs Works well with others in a fully developed team environment Excellent customer service skills Proven excellent verbal/written communication and interpersonal skills Ability to work under pressure and meet deadlines Analytical, research, and problem resolution skills Comfortable navigating multiple computer systems and applications Proficient in Microsoft Office applications, including basic Excel skills Expected to maintain an excellent attendance record Exceptional attention to detail
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