Overview
We are seeking a dedicated and customer-focused
Customer Service Representative
to handle inbound calls related to individual and business tax compliance and general inquiries. In this role, you will support taxpayers by providing accurate information, reviewing accounts, and assisting with payment arrangements. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A positive attitude and a commitment to doing what’s right for customers are essential to succeeding in this role. Key Responsibilities
Answer high-volume inbound calls in a fast-paced environment Resolve Tier 1 customer inquiries and issues Review and verify taxpayer account information Gather and update key information while actively speaking with customers Educate taxpayers on online tools, resources, and current tax policies Submit requests for payment arrangements when needed Document all actions taken across multiple internal systems Participate in team engagement activities Consistently meet performance and quality expectations Required Skills
Strong ability to multitask and manage high call volumes Basic proficiency with Microsoft Word, Excel, and Google Workspace Excellent verbal and written communication Strong interpersonal and customer service skills Ability to learn and retain information quickly Creative problem-solving abilities Organized, detail-oriented, and goal-driven Preferred Skills
Spanish-speaking
candidates strongly preferred Experience participating in process improvement activities Background in banking or finance is a plus Required Experience
At least
two consecutive years
of experience in a fast-paced call center Experience in national call centers within industries such as
finance/banking, insurance, or telecommunications
(non-technical support) Preferred Experience
Experience with process improvement Background working in banking or financial services Education
Required:
High school diploma or equivalent
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We are seeking a dedicated and customer-focused
Customer Service Representative
to handle inbound calls related to individual and business tax compliance and general inquiries. In this role, you will support taxpayers by providing accurate information, reviewing accounts, and assisting with payment arrangements. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A positive attitude and a commitment to doing what’s right for customers are essential to succeeding in this role. Key Responsibilities
Answer high-volume inbound calls in a fast-paced environment Resolve Tier 1 customer inquiries and issues Review and verify taxpayer account information Gather and update key information while actively speaking with customers Educate taxpayers on online tools, resources, and current tax policies Submit requests for payment arrangements when needed Document all actions taken across multiple internal systems Participate in team engagement activities Consistently meet performance and quality expectations Required Skills
Strong ability to multitask and manage high call volumes Basic proficiency with Microsoft Word, Excel, and Google Workspace Excellent verbal and written communication Strong interpersonal and customer service skills Ability to learn and retain information quickly Creative problem-solving abilities Organized, detail-oriented, and goal-driven Preferred Skills
Spanish-speaking
candidates strongly preferred Experience participating in process improvement activities Background in banking or finance is a plus Required Experience
At least
two consecutive years
of experience in a fast-paced call center Experience in national call centers within industries such as
finance/banking, insurance, or telecommunications
(non-technical support) Preferred Experience
Experience with process improvement Background working in banking or financial services Education
Required:
High school diploma or equivalent
#J-18808-Ljbffr