Bilingual Customer Care Representative
Bilingual Customer Care Representative - 2 Openings!! Temp to Hire Pay: $18.00 per hour Training Hours at Katy/Corporate (1-1.5 weeks): Monday
Friday, 8:30 AM
4:30 PM, 30 min lunch Regular Hours (after training): Monday
Friday, 8:00 AM
5:00 PM In-Office, not remote Duties and Responsibilities:
Possess excellent punctuality and attendance, time-off requests should be submitted two weeks in advance. Manage 100 inbound calls daily in a timely manner while providing high quality service. Handling calls related to billing, leaks, usage, delinquencies, disconnects and more! Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Responsible for handling and processing incoming calls and requests from customers Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person Fills out necessary paperwork associated with each transaction Generate reports as needed Refers service failure complaints to designated departments for investigation Inputs information regarding inspections and payments Prepares basic correspondence with customers
Bilingual Customer Care Representative - 2 Openings!! Temp to Hire Pay: $18.00 per hour Training Hours at Katy/Corporate (1-1.5 weeks): Monday
Friday, 8:30 AM
4:30 PM, 30 min lunch Regular Hours (after training): Monday
Friday, 8:00 AM
5:00 PM In-Office, not remote Duties and Responsibilities:
Possess excellent punctuality and attendance, time-off requests should be submitted two weeks in advance. Manage 100 inbound calls daily in a timely manner while providing high quality service. Handling calls related to billing, leaks, usage, delinquencies, disconnects and more! Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. Responsible for handling and processing incoming calls and requests from customers Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person Fills out necessary paperwork associated with each transaction Generate reports as needed Refers service failure complaints to designated departments for investigation Inputs information regarding inspections and payments Prepares basic correspondence with customers