Bellperson - Residences at The Little Nell
The Little Nell, Aspen, Colorado, United States, 81611
Bellperson - Residences At The Little Nell
Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America's most famous mountain town. The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view. Job Description
Position Summary
The Bellperson assists arriving and departing guests with their luggage and provide information and services to guest and patrons. This position reports to the Guest Services Manager. Job Posting Deadline
Applications for this position will be accepted until September 30, 2025. Essential Job Functions/Key Job Responsibilities
Escort arriving guest to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
Provide summary of the hotel and the amenities offered to guests
Ensure guest room is in order and describe location of television remote, air-conditioning control, guest services directory etc. to guests while checking in
Follow baggage tagging procedures and ski storage procedures
Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
Maintain a high standard of cleanliness in the Lobby and Bell storeroom
Make manager aware of guest's comments or compliant
Comply with all policies of the hotels and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegate by your manager and assist other departments as staff and business levels demand
Other duties assigned Qualifications
Education & Experience Requirements
High School diploma or equivalent required
Current Driver's License with no violations
Previous hotel experience preferred Knowledge, Skills & Abilities
Basic industry terminology
Knowledge of company policies and procedures
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concern promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to understand written and verbal English
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics Additional Information
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks
Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America's most famous mountain town. The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view. Job Description
Position Summary
The Bellperson assists arriving and departing guests with their luggage and provide information and services to guest and patrons. This position reports to the Guest Services Manager. Job Posting Deadline
Applications for this position will be accepted until September 30, 2025. Essential Job Functions/Key Job Responsibilities
Escort arriving guest to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency
Provide summary of the hotel and the amenities offered to guests
Ensure guest room is in order and describe location of television remote, air-conditioning control, guest services directory etc. to guests while checking in
Follow baggage tagging procedures and ski storage procedures
Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas
Maintain a high standard of cleanliness in the Lobby and Bell storeroom
Make manager aware of guest's comments or compliant
Comply with all policies of the hotels and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegate by your manager and assist other departments as staff and business levels demand
Other duties assigned Qualifications
Education & Experience Requirements
High School diploma or equivalent required
Current Driver's License with no violations
Previous hotel experience preferred Knowledge, Skills & Abilities
Basic industry terminology
Knowledge of company policies and procedures
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concern promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to understand written and verbal English
Ability to work independently with minimal supervision
Ability to work effectively in team settings, contributing positively to group dynamics Additional Information
Work Environment & Physical Demands
Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health, Dental and Vision Insurance Programs
Flexible Spending Account Programs
Life Insurance Programs
Paid Time Off Programs
Paid Leave Programs
401(k) Savings Plan
Employee Ski Pass and Dependent Ski Passes
Other company perks