Remote Call Center Agent (OPEN ONLY FOR AZ)
Phoenix, AZ, US Office High School or equivalent Full Time, Temporary Experienced (Non-Manager) Government and Public Sector First Shift (Day) Finding a job that fits your lifestyle shouldn't be difficult. That's where Kelly Services comes in! We're seeking a Remote Tax Support Specialist to join our team at one of the largest public sector contact centers. Take a closer look below and discover how this opportunity could be a perfect fit for you. Why you should apply to be a Remote Tax Support Specialist: 100% remote after first day orientation onsite (must be within 1 hour of Phoenix or Tucson) Competitive pay: $19.00/hr Weekday schedule: MondayFriday, 7:45am to 5:15pm (exact shift provided during interview) Extensive paid training during your first 3 weeks (8:30am to 5:00pm) Opportunity for assignment extension and potential for permanent hire Key Responsibilities: Professionally handle inbound calls regarding individual and business tax compliance, delinquency, and general information Resolve Tier 1 issues and assist with taxpayer account reviews Verify, gather, and update client information accurately in multiple systems Educate customers on current tax policies and online resources Submit requests and set up payment arrangements as needed Participate in team engagement activities and meet performance expectations Skills and Qualifications: Minimum 1 year recent, consecutive experience in a high-volume call center (finance, banking, insurance, telecommunications preferrednot switchboard/dispatch) Previous two positions should each be at least one consecutive year in a fast-paced call center, with this experience being recent National call center experience in finance/banking, insurance, or telecommunications REQUIRED (not technical support roles) Strong multitasking and organizational abilities Proficient with Microsoft Word, Excel, and Google Workspace Basic math competency (addition, subtraction, multiplication, division) Excellent written and verbal communication skills High school diploma or equivalent required; Associate's degree or higher preferred Ability to retain knowledge and demonstrate creative problem solving Spanish-speaking candidates encouraged to apply Requirements: Must reside within 1 hour of Phoenix or Tucson Able to attend first day, in-person orientation and transport equipment (not via public transportation) Reliable, hardwired internet connection Available for flexible scheduling and critical attendance during 3-week training period Pass all required background checks, fingerprinting, and Arizona tax filing records check Short stint work history or switchboard/dispatch backgrounds are not considered Additional Details: Estimated assignment length: 6 months, with possible extension Pathway to permanent employment for top performers Interviews conducted remotely Take the next step toward a rewarding career. Apply now and discover how you can be a valued part of the Kelly team!
Phoenix, AZ, US Office High School or equivalent Full Time, Temporary Experienced (Non-Manager) Government and Public Sector First Shift (Day) Finding a job that fits your lifestyle shouldn't be difficult. That's where Kelly Services comes in! We're seeking a Remote Tax Support Specialist to join our team at one of the largest public sector contact centers. Take a closer look below and discover how this opportunity could be a perfect fit for you. Why you should apply to be a Remote Tax Support Specialist: 100% remote after first day orientation onsite (must be within 1 hour of Phoenix or Tucson) Competitive pay: $19.00/hr Weekday schedule: MondayFriday, 7:45am to 5:15pm (exact shift provided during interview) Extensive paid training during your first 3 weeks (8:30am to 5:00pm) Opportunity for assignment extension and potential for permanent hire Key Responsibilities: Professionally handle inbound calls regarding individual and business tax compliance, delinquency, and general information Resolve Tier 1 issues and assist with taxpayer account reviews Verify, gather, and update client information accurately in multiple systems Educate customers on current tax policies and online resources Submit requests and set up payment arrangements as needed Participate in team engagement activities and meet performance expectations Skills and Qualifications: Minimum 1 year recent, consecutive experience in a high-volume call center (finance, banking, insurance, telecommunications preferrednot switchboard/dispatch) Previous two positions should each be at least one consecutive year in a fast-paced call center, with this experience being recent National call center experience in finance/banking, insurance, or telecommunications REQUIRED (not technical support roles) Strong multitasking and organizational abilities Proficient with Microsoft Word, Excel, and Google Workspace Basic math competency (addition, subtraction, multiplication, division) Excellent written and verbal communication skills High school diploma or equivalent required; Associate's degree or higher preferred Ability to retain knowledge and demonstrate creative problem solving Spanish-speaking candidates encouraged to apply Requirements: Must reside within 1 hour of Phoenix or Tucson Able to attend first day, in-person orientation and transport equipment (not via public transportation) Reliable, hardwired internet connection Available for flexible scheduling and critical attendance during 3-week training period Pass all required background checks, fingerprinting, and Arizona tax filing records check Short stint work history or switchboard/dispatch backgrounds are not considered Additional Details: Estimated assignment length: 6 months, with possible extension Pathway to permanent employment for top performers Interviews conducted remotely Take the next step toward a rewarding career. Apply now and discover how you can be a valued part of the Kelly team!