Service Writer
Mid-Atlantic Truck & Equipment is a leading heavy truck and equipment manufacturer, wholesale retailer, and service provider. Our mission is to deliver top-quality equipment and service solutions, allowing our customers to focus on their business rather than their equipment. We are dedicated to fostering a team-oriented, service-driven, and excellence-focused environment. At Mid-Atlantic Waste Systems, we value collaboration and strive to be a dynamic workplace where talented and motivated individuals can thrive and contribute to our customers' success. Are you a detail-oriented professional with a passion for excellent customer service? Mid-Atlantic Truck & Equipment is on the lookout for a dynamic and dedicated Service Writer to become a key player in our team. If you have a knack for data entry, a solid grasp of Microsoft Word and Excel, and a talent for clear communication, we want to hear from you! Are you ready to GEAR UP for success? Apply today and start your journey with us! Benefits: Competitive Pay: $25.00-$30.00/Hour Work-life Balance: Monday-Friday from 7:00a-3:30p (NO WEEKENDS) Comprehensive Benefits: Enjoy medical, dental, and vision coverage, life insurance, and both short- and long-term disability plans. Financial Security: Take advantage of paid time off, a 401K with company match, and an employee referral bonus. Professional Growth: Benefit from on-the-job training and exclusive vendor training opportunities. What You'll Do: Customer Service: Be the first point of contact for all truck service needs. Ensure every interaction is handled with professionalism. Document complaints, communicate quotes, and update customers on their job status. Scheduling: Work closely with the Service Manager to schedule diagnostics, identify additional repairs, and validate completed work. Administrative Duties: Manage customer records, create and write up service quotes, open and close work orders, order parts, schedule technicians, and handle warranty claims. Additional Tasks: Answer phones, file documents, and monitor vehicle fleet maintenance. What We're Looking For: Proficiency in Dealer Management Systems is required; experience with e-Emphasys is a plus! Proficiency in Microsoft Office (2-4 years experience) Schedule management experience Strong communication skills (both written and verbal) Ability to multi-task in a dynamic environment High School Diploma or GED (mechanical experience is a plus but not required) At Mid-Atlantic Truck & Equipment, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal-opportunity employer and do not discriminate based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status.
Mid-Atlantic Truck & Equipment is a leading heavy truck and equipment manufacturer, wholesale retailer, and service provider. Our mission is to deliver top-quality equipment and service solutions, allowing our customers to focus on their business rather than their equipment. We are dedicated to fostering a team-oriented, service-driven, and excellence-focused environment. At Mid-Atlantic Waste Systems, we value collaboration and strive to be a dynamic workplace where talented and motivated individuals can thrive and contribute to our customers' success. Are you a detail-oriented professional with a passion for excellent customer service? Mid-Atlantic Truck & Equipment is on the lookout for a dynamic and dedicated Service Writer to become a key player in our team. If you have a knack for data entry, a solid grasp of Microsoft Word and Excel, and a talent for clear communication, we want to hear from you! Are you ready to GEAR UP for success? Apply today and start your journey with us! Benefits: Competitive Pay: $25.00-$30.00/Hour Work-life Balance: Monday-Friday from 7:00a-3:30p (NO WEEKENDS) Comprehensive Benefits: Enjoy medical, dental, and vision coverage, life insurance, and both short- and long-term disability plans. Financial Security: Take advantage of paid time off, a 401K with company match, and an employee referral bonus. Professional Growth: Benefit from on-the-job training and exclusive vendor training opportunities. What You'll Do: Customer Service: Be the first point of contact for all truck service needs. Ensure every interaction is handled with professionalism. Document complaints, communicate quotes, and update customers on their job status. Scheduling: Work closely with the Service Manager to schedule diagnostics, identify additional repairs, and validate completed work. Administrative Duties: Manage customer records, create and write up service quotes, open and close work orders, order parts, schedule technicians, and handle warranty claims. Additional Tasks: Answer phones, file documents, and monitor vehicle fleet maintenance. What We're Looking For: Proficiency in Dealer Management Systems is required; experience with e-Emphasys is a plus! Proficiency in Microsoft Office (2-4 years experience) Schedule management experience Strong communication skills (both written and verbal) Ability to multi-task in a dynamic environment High School Diploma or GED (mechanical experience is a plus but not required) At Mid-Atlantic Truck & Equipment, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal-opportunity employer and do not discriminate based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status.